Senior Business Systems Specialist (Data Analyst) - RMIS (SQL, Jira, MSOffice)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$68,600.00 - $113,000.00

Target Openings

1

What Is the Opportunity?

Under general supervision, the Senior Business Systems Specialist (Data Analyst) is responsible for/involved in all aspects of the life of a specific system/application. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training responding to customer concerns and communicating results.

The Senior Business Systems Specialist (Data Analyst) is responsible to:
- Assess and communicate impacts of changes to the application or system domain.
- Possesses strong knowledge of a particular business capability, product or system domain.
- Utilizing knowledge of the business and the specific application(s), identifies system opportunities to support business needs.
- May specialize in a particular technology or skill.
- Typically does not lead others., but may act as a team lead coordinating multiple change requests or large enhancements.
- May provide limited coaching to less experienced team members.

What Will You Do?

• Assist with overall development, support, and maintenance of the e-CARMA database and batch processing.
• Conduct data analysis and comparisons to provide impact assessments to RMIS database and products.
• Troubleshoot and investigate data questions and issues. This includes working with upstream business areas to conduct data research.
• Manage workload via agile methodology and flow.
• Manage workload using Jira tool.
• Production support/troubleshooting: Facilitate troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
• Effectively communicates status of enhancements, change requests and defects.
• May manage change, defect and enhancement request process and assignment of approved work.
• Documentation and Training: Maintains documentation of current state systems.
• Assists in development of training materials and business implementation/transition activities.
• Evaluates requests for projects and enhancements.
• May make recommendations for operational process improvements and/or system enhancements.
• Elicits documents and validates requirements for change requests and enhancements to capabilities, products or systems.
• May act as project manager for enhancements or new functionality.
• Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions.
• Utilizes business and system knowledge to support business needs.
• Applies knowledge of a particular business capability, product and/or system domain and communicates impact of changes to current state business process, products, data, feeds and systems.
• May provide input into departmental or divisional planning process. Provides subject matter expertise and capabilities to Business and IT Projects.
• Simultaneously support multiple projects as assigned.
• Performs other responsibilities as assigned.

What Will Our Ideal Candidate Have?

• Three years of experience supporting business technology systems preferred.
• Bachelors degree in Business, MIS, or other related field preferred.
• SQL (intermediate level) experience
• Host Mainframe experience (TSO commands, browsing data sets)
• Agile methodology experience
• Jira experience
• Problem solving experience