Director, Small Business Bank Credit Operations

Director, Small Business Bank Credit Operations

As a Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of operations & risk leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency and legal and regulatory compliance.   

Responsibilities:

• Lead moderate sized operations teams, some of which may include Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals

• Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting

• Develop and maintain a deep understanding of business operations, customer experience and regulatory environment 

• Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation

• Support internal business resource planning 

• Provide guidance and advice to business partners on implementing operational changes to meet new intent

• Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.

• Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience

Qualities of a Successful Candidate:

• Curious & Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the customer, bank processes and requirements to drive innovative solutions that are grounded in evidence and always further the well-managed agenda

• Discerning & Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions

• Action-Oriented & Results-Driven - You aren’t afraid to take action and make a decision. You’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do

• Up for a Challenge - Unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges

• Passionate & Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience

• Communicative & Influential- You communicate complex ideas concisely and convincingly both written and verbal. You adjust your communication to your audience and are comfortable with presenting to senior leadership, auditors and regulators

• Collaborative & Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal

Basic Qualifications:

• A Bachelor’s Degree or Military experience

• At least 4 Years of Project Management experience

• At least 4 Years of People Management experience

• At least 4 Years of Leading Operations Teams

Preferred Qualifications:

• Masters or MBA degree

• 5+ years of Project Management experience

• 5+ years of People Management experience

• 5+ Years of Leading Operations Teams

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this