Director, Accounts Receivable Collections

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.

The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable

technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance

with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new

ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect

life.

The Director of Accounts Receivable Collections is accountable for the direction and leadership of operational,

financial, and team development responsibilities for revenue cycle functions, including 3rd party insurance

collections, patient collections, and vendor management. They provide oversight and strategy for vendor

engagements utilized to support operations. This role establishes objectives, targets, and metrics that are aligned

to Kestra’s strategic goals. Additionally, develops standards, policies, and procedures to promote streamlined and

efficient operational processes. The Director of Accounts Receivable Collections is responsible for driving

improved financial results for the organization. They act as the system owner of the enterprise applications that

capture, transact and report on all accounts receivable functions. They partner with cross-functional leaders to

align overall business objectives, goals, and strategies. Builds, develops, and maintains high performing teams by

bolstering a culture of accountability, inclusion, and execution.

ESSENTIAL DUTIES

• Responsible for maintaining and enhancing a high-performing revenue cycle team(s).
• Provides leadership and direction to insurance and patient collections and vendor personnel.
• Develops and executes plans to drive improved operational and financial results, with measurable
• outcomes focused on cash velocity, DSO and AR aging, bad debt, denial rate, collection rate, and cost-tocollect.
• Designs processes, operating procedures, and metrics for a high-performing, efficient, and effective functional
• group.
• Develops innovative solutions to allow scalability, while mitigating expense.
• Participates with cross-functional stakeholders on Kestra’s Customer Experience Management
• center of excellence.
• Partners cross-functionally with Payer contracting to resolve payer issues timely and efficiently.
• Provides analytical decision making based on data and analytics.
• Provides services per Service Level Agreements/Objectives.
• Promotes a culture of continuous process improvement.
• Ensures regulated compliance processes and procedures are in place and followed.
• Develops and implements training to support both newly hired and tenured team members.
• Provides direction related to operational processes, general policies, service quality and performance
• feedback.
• Hires and train Kestra team members as appropriate, as well as manages hiring needs for 3rd party vendors.
• Develops and executes quality assurance programs for both internal processes (as applicable) and any/all external
• vendor processes.

Adheres to Pledge of Confidentiality

• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous
• improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or
• service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present
• of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and can influence others. A
• critical skill for pressure situations.

Requirements

Education/Experience Required:

• Minimum of 10 years’ managerial experience in healthcare revenue cycle management
• Strong background in financial