Front of House Manager

ABOUT TOPGOLF 

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. 

WHAT WE’RE SEEKING 

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? 

We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. 

If hospitality is more than a job title to you, this is where that shows. 

THE ROLE  

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. 

Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.  

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. 

WHAT YOU WILL DO 

Lead the Guest Experience 

• Set the daily standard for service and hospitality across the front of house 

• Stay visible on the floor and interact with guests to assess and elevate their experience 

• Always uphold operating procedures and guest safety and satisfaction standards 

• Ensure all guest areas are fully staffed and functioning efficiently 

Coach and Develop the Team 

• Supervise front of house team members and coach them in the moment 

• Drive team member engagement and create a team culture rooted in care and accountability 

• Support hiring, scheduling, onboarding, and ongoing development 

• Delegate tasks clearly and follow up to ensure completion 

Manage Operations 

• Execute opening and closing proc