Support Staff (Human Services Specialist 1)

Initial Posting Date:

10/08/2025

Application Deadline:

10/23/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Support Staff (Human Services Specialist 1)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits!

Join our team as an Operations Support (Human Service Specialist 1), where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Summary of Duties

As an Operations Support, you will:

• Provide front desk aid, answer phone calls, and guide clients to the right services.

• Distribute mail, manage case transfers, and manage emails.

• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.

• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.

• Document all interactions and records through the ONE and TRACS system.

• Create a welcoming environment for the public through various forms of communication.

• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.

• Use various computer systems and databases to manage information for the agency and clients.

Minimum Qualifications

Two years of experience either:

• Interviewing to obtain personal or technical information; or

• Substantial people contact.

This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience in customer service, focused on building positive relationships and supporting all.

• Experience creating a welcoming and inclusive environment that ensures equitable services.

• Experience with trauma-informed and trauma-focused services, using a person-centered approach.

• Experience typing quickly and accurately for administrative tasks.

• Experience navigating multiple computer screens and prioritizing tasks effectively.

Preference will be given to candidates that are bilingual in Spanish and English.

Working Conditions