Product Support Associate, STR - Nashville, TN

Who is CoStar Group? 
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.   
  
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

Role Overview: Product Support Associate 

Nashville, TN | In office, Monday – Friday  

STR, acquired by CoStar Group in 2019, provides premium data benchmarking, analytics, and marketplace insights for the global hospitality sector. Founded in 1985, STR maintains a presence in 15 countries with a corporate North American headquarters in Nashville, Tennessee, a European headquarters in London, and an Asia Pacific headquarters in Singapore. 

The Product Support Associate is responsible for creating a positive service experience for our customers by providing product and website support via phone, live virtual meetings, and/or email for STR customers around the world. This role works cohesively and efficiently with cross‑functional partners to ensure customer inquiries are fully resolved within established service level expectations. 

About STR 

Responsibilities 

• Maintain strong knowledge of products and services to accurately and efficiently resolve client questions, concerns, and issues. 

• Seek to fully understand client needs, demonstrate a willingness to help, and deliver comprehensive solutions within established service level expectations. 

• Serve as a client‑facing point of contact in a fast paced environment, managing customer inquiries, issues, and escalations with a focus on first‑contact resolution and customer satisfaction. 

• Support customers across multiple asset classes, including hospitality, hostels, short-term rentals, s