Senior Operations Manager, Scribe Launch

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

At Commure + Athelas, we are transforming healthcare with our cutting-edge AI medical scribe product, Scribe, designed to streamline clinical documentation and reduce administrative burden for healthcare providers. Our mission is to empower clinicians to focus on what matters most—delivering exceptional patient care. We’re seeking an experienced and customer-focused Launch Manager to ensure the successful onboarding and adoption of our solution.

The Senior Launch Manager will play a critical role in delivering a seamless Scribe implementation experience for our healthcare customers. Partnering with cross-functional teams and customer stakeholders, you will lead implementation projects, manage timelines, and drive the successful deployment of our AI medical scribe product. Your ability to blend technical expertise, project management, and exceptional communication skills will ensure customer satisfaction and pave the way for long-term success.

This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 30% travel for on-site client engagement.

What You'll Do

• Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.

• Develop and maintain detailed project plans, status updates, and risk mitigation strategies.

• Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs

• Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.

• Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.

• Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments

• Deliver customized training sessions for end-users, ensuring early adoption of Scribe

• Gather feedback during the implementation phase to identify areas for process improvement

• Work closely with the product team to share insights for future product enhancements

• Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive continuous improvement of implementation processes based on metrics and feedback

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Mentor junior team members and facilitate knowledge sharing across the organization

What You Have

• Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field

• 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.

• Strong understanding of healthcare workflows and EHR systems.

• High level of agency and intellectually curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment

• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively

• Technical proficienc