Assistant Director for Advising Support & Retention - School of Nursing and Allied Health

Position Title:

Assistant Director for Advising Support & Retention - School of Nursing and Allied Health

Time Type:

Full time

Position Summary and Qualifications:

The Assistant Director for Advising Support & Retention works collaboratively with the Academic Advising Support team in Lancaster to provide quality advising and support to students in the School of Nursing & Allied Health. The primary responsibility of this role will be to coordinate campus retention efforts, collaborating with various stakeholders to address key issues causing student attrition, with the goal of strengthening the student experience in the School of Nursing and Allied Health's Lancaster location. This position involves working with individuals from diverse backgrounds.

Essential Duties & Responsibilities:

• Coordinate Lancaster location retention efforts, determining causes of student attrition, and engaging in collective work to strengthen the student experience (programming, reporting, etc.)

• Actively engage with the Starfish Student Retention Management System, assign flags, respond to flags and referrals, and perform appropriate follow-up in a timely fashion.

• Coordinate the Lancaster Invisible Safety Net Committee (ISN) by managing the agenda, leading the weekly meetings and following up with students facing obstacles.

• Serve alongside the Associate Director of Undergraduate Advising as a functional lead for the Starfish Student Relationship Management technology system, meets regularly with the Starfish Consultant, provides support and training for faculty and staff Starfish users.

• Coordinate, in collaboration with the Lancaster Advising team, outreach efforts to engage with students who are considered “Active Not Registered” for an upcoming semester and assist them with appropriate next steps.

• Provide analysis on the causes of student attrition and work within the institution to develop programs and policies to address attrition causes.

• Serve as the lead advisor for Isolated Credit students in Lancaster. This includes, but is not limited to, working 1:1 with students to develop a plan of study, responding to Starfish notifications for these students, connecting students with campus resources, etc.

• As part of the New Student Orientation process, assist in the delivery of advising support services for new incoming and transfer students.

• Provide support to all aspects of the Lancaster Advising communication strategy - email, website, events, etc.

Secondary Duties & Responsibilities:

• Manage special projects as requested by the Director and Associate Director.

• Collaborate with the Office of Student Success in contributing to the Undergraduate Persistence Report (November and March) for the Undergraduate student population at the Lancaster location.

• Assist with end of semester academic probation and dismissal review and communications for undergraduate SNAH students.

• Manage online forms housed in the Machform Software System for the Lancaster campus including course elsewhere requests and program change request forms.

 

Minimum Qualifications:

Required:

• Bachelor’s degree.

• Minimum of two years of experience in advising or related experiences.

• Demonstrated ability to work collaboratively with students, faculty, and administrators.

• Demonstrated effectiveness in communicating in oral and written forms.

• Ability to think strategically and develop plans, organize projects and direct associates to complete appropriate tasks, under leadership of the Director.

 

Preferred:

• Master’s degree preferred.

• Experience with Adult Learner populations.

• Understanding of academic advising and retention theory and its impact on student success.

• Experience developing programming to support student retention needs.

• Experience with Ellucian Banner and DegreeWorks or similar Student Information Systems.

• Experience with Starfish Student Retention Management System or similar retention software.

Physical Requirements and/or Unusual Work Hours:

• Some early morning or evening hours on occasion.

• Some possible weekend hours during orientations.