Sr Principal Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Sr Principal Technical Support Engineer in Indianapolis, IN:

Job Duties: Solve highly visible, technical, global, and strategic enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups and areas of the product and platform for the most critical issues. Serve as a Trusted Advisor, drive conversations with Salesforce.com customer's Business Stakeholders armed with best practices for enterprise architecture functions including Security, Performance, Development Process, Release Management, and Application Governance. Mission Critical Support handling and execution of Severity 1 and 2 cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. Assist developers in troubleshooting integration with Salesforce.com APIs, Apex, Visualforce and implementation of other Salesforce.com developer products. Perform debugging, troubleshooting, and taking responsibility to see all the issues are fully resolved. Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. Review, improve, and approve technical work. Guide others and mentor/teach as needed. ˆHQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field, OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Apex; (2) Visualforce; (3) Web Services; (4) jQuery; (5) HTML5; (6) SQL; (7) CSS; (8) XML; (9) Migrating Data; and (10) Project Release Management. 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 15-4233. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.