Senior Partner Operations Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The Senior Partner Operations Specialist will work closely with the overall PTC Partner ecosystem and several supporting teams within PTC. This position will be responsible for managing and enhancing Partner systems, at a global level and providing direct support to partners and partner operations. The role is also expected to not only develop and improve processes, but implement and enable supporting systems, driving partner and partner operation efficiencies.

Your Day-To-Day:

• Generate and process Partner Network contract documents including but not limited to new partner contracts, existing contract renewals, contract addendums and amendments, single use agreements, and terminations in strict adherence to PTC policy and procedures
• Coordinate all contract related documents requested from the PTC Compliance and Legal departments
• Process PTC Partner Network contract records within the Salesforce (SFDC) platform
• Manage version control of the most recent templates provided by PTC legal counsel
• Responsible for contract data cleanliness and proactive management of upcoming contract renewals or terminations
• Provide guidance to regional Partner Manager and sales teams regarding general operational or partner program related questions
• Generate reports related to active partner contract authorizations including but not limited to product and discount reports, authorized territory reports, and contract expiration reports as well as new Partner onboarding tracking
• Manage new Partner’s operations onboarding including system administration training with the Partner and general point of contact for new Partner questions
• Ensure regional Partner’s success with execution of all programs
• Act as the IT liaison for the partner ecosystem (SFDC community, API etc.)
• Act as level 2 support for partner and partner operations, translating production issues into enhancements, enablement content or improved communications
• Support & lead process improvements and lead dependent system impacts
• Collaborate with management on the partner systems roadmap
• Take lead in delivering the partner systems roadmap
• Manages Technology Partners via the partner portal and other web properties used by internal and external stakeholders

Preferred Skills and Knowledge:
•    Bachelor’s Degree; Master’s preferred
•    7+ years professional experience
•    5+ years using and supporting SFDC CRM users 
•    3+ years involved in process improvement
•    Experience developing and delivering enablement material
•    Experience with business systems delivery lifecycle – Agile preferred
•    Experience with JIRA
•    Salesforce certification 
•    Must be a self-motivated individual who can keep pace in a fast-moving environment
•    Advanced knowledge of Microsoft office tools (Excel expert)
•    Strong communication, organizational and analytical skills
•    Effective prioritization and multi-tasking skills
•    Fluent English is mandatory.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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