Jobs and Careers

Commercial Service Specialist

United Statesfull_timeVerifiedPosted 10 Oct 2025

💰 $87,500/yr($52,500/yr – $87,500/yr)

About the role

Position Title: Commercial Service Specialist $52,500 to $87,500 annually DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Commercial Service Specialist will provide support to Account Managers as well as their Wholesale and large Enterprise customers. This position will handle customer escalations, working interdepartmentally to research and resolve billing disputes and work with offer management to provide Individual Case Basis (ICB) pricing. This position will also work to ensure timely installation of services and customer specific performance metrics to avoid paying SLA penalties. The Commercial Service Specialist will also onboard new customers to ensure VFO access and user training to facilitate customer ordering, converting customer needs into Salesforce orders. ziplyfiber.com 2 Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. • Provides pre- and post-sales support for the Sales Managers, Account Managers, and their assigned customers. • Assist in the proposal process for customer inquiries. • Provide standard and ICB pricing in an expeditious manner, using customer’s contractual pricing and terms. • Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities. • Provide solution recommendations, pricing, and project management support to generate additional revenues. • Assist with order provisioning and escalations when necessary. • Work invoice disputes to resolution. • Ensure customers are familiar with electronic systems and procedural aspect of conducting business. • Communicate with customers on a regular basis and in a timely manner to develop a good relationship, acting as a customer advocate. • Onboard new customers to ensure VFO access and user training to facilitate customer ordering, converting customer needs into Salesforce orders. • Perform other duties as assigned. Qualifications: • Minimum of five years’ experience in Telecommunications and Sales Operations. • Minimum of three years working with Carrier/Wholesale/Enterprise customers. • Bachelor’s degree or equivalent on the job training and experience. • Strong understanding of order processing, sales tracking, and invoicing. • Experience in Microsoft Office 365 power user, including SharePoint administrator, file management and excel. • Proven record of accomplishment of working multiple projects with the ability to drive through to completion. • Excellent communications skills including, writing, presenting, as well as accuracy and attention to detail. Knowledge, Skills, and Abilities: • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Ability to work within critical deadlines. • Ability to adjust to rapidly changing priorities and schedules. • Ability to provide excellent customer service. • Excellent interpersonal skills. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals w