Senior Compliance Program Specialist

About the team

The Zillow Group Legal and Compliance organization is a team of skilled and energetic professionals who enjoy working in a collegial environment to help Zillow achieve its mission with excellence and integrity. The L&C Operations & Strategy department is dedicated to implementing and providing innovative tools and resources that empower Legal and Compliance team members to do their best work. We highly value new ideas and approaches and we constantly seek to find solutions that improve the effectiveness and efficiency of the department.
Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.

About the role

Zillow Group is seeking a highly effective program manager to lead programs and projects across the Compliance teams and work in partnership with the Senior Compliance Operations & Strategy Manager. You will work with every team in Compliance, gaining exposure to many different subject matter areas, project types, and personalities. You will work and build relationships with Compliance attorneys, privacy professionals, compliance experts, as well as other program managers and business contacts in product development, IT, sales, operations, and other teams across the company. A successful candidate in this role will be known for getting things done well on time, every time. 

If you want to make big contributions to a fast-growing enterprise, we encourage you to apply!

You Will Get To: 

• Create, maintain, and disseminate project plans, project information, and project status reports to stakeholders.

• Drive effective partnership, communication, collaboration and commitment across multiple internal and external teams with competing priorities.

• Closely work with partners to understand and identify key interdependencies and critical roadblocks, identify potential issues, and appropriately align with the needs of the organization.

• Anticipate and resolve program and process bottlenecks, provide critical issue management, and balance the business needs versus technical constraints.

• Articulate vision and influence decisions, empowering teams to be owners of continuous improvement.

• In partnership with our Legal program managers:

  • Develop standard program management tools and methodologies that are scalable and repeatable.

  • Develop and deploy PMO success metrics and tracking dashboards to evaluate progress and highlight areas for further optimization.

• As part of project activities, collaborate to identify, devise, and implement improvements to Compliance processes, systems, policies/procedures, training, and guidance documents.

• Support leadership’s ability to assess and report on the success of project plans.

• Operate with strong integrity while supporting programs and projects of a sensitive and confidential nature.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $87,000.00 - $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for a proven program manager with at least five years of experience in complex program management, preferably with some time spent leading projects for compliance or legal teams. 

Qualifications: 

• Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done

• Proficiency with project management software, such as Smartsheet, Jira, Airtable, Mural, Asana, Trello, and ServiceNow; A functional understanding of  GRC tools such as AuditBoard preferred

• PMP, CSM, and/or similar certifications strongly preferred

• Detail-oriented but with an ability to shift to high