Retail Clerk

Goodwill employees are expected to represent the highest standards of behavior and job performance by:  1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.

MISSION:  Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment. 

VISION:  Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES:  Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity

POSITION SUMMARY:  

The Retail Clerk provides customer service, processes payments, and maintains the sales floor. 

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

Standards of Performance and Conduct (each is an essential function): 

• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Work collaboratively with management and staff to achieve overall organizational goals. 
• Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.   
• Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies. 
• Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.  
• Work in accordance with Goodwill policies, procedures and generally accepted business practices. 
• Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties. 
• Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies. 
• Attend required safety training and participate in safety drills and exercises. 
• Safeguard company property, including donated goods. 

Essential Duties and Responsibilities include the following:  Other duties may be assigned.

• Complete opening activities to include doors, housekeeping, till count, prep of water cooling stations, cash wrap set up, and other activities.
• Pick up merchandise, to include heavy materials up to 50 pounds in weight and place on cash wrap.  Key in price, applying appropriate sales incentives, where appropriate, into the cash register.  Pick up merchandise and place in bags.  Pick up bags, to include heavy bags of up to 50 pounds in weight and place in customer shopping cart.
• Assist customers with carrying often heavy or bulky merchandise, to include materials up to 50 pounds in weight, to the customer’s vehicle.
• Stock shelves with merchandise, to include heavy materials up to 50 pounds in weight.  Stage large pieces of housewares (rugs, paintings, furniture) onto sales floor for display.  Dress mannequins for display purposes on the sales floor.
• Provides all necessary customer service while projecting a positive image during public contact.  For instance, greeting customers upon arrival, referring complaints to management, finding specific products for customers, answering routine questions regarding products and store operations.  Maintains professional, polite and positive relationship with Customers, Coworkers, and other stakeholders at all times.
• Handles cash register functions and transactions including: sales, correct pricing, inventory c