VP, Business Solutions Lead

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

RESPONSIBILITIES

Strategy and Planning

• Partner with Strategic Ops leaders, partners and key stakeholders to understand strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities
• Identify Operational and Tech initiatives required to support UW across the enterprise
• Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap
• Incorporate Strategic Analytics capabilities into Operations workflows across the organization
• Advise on transformation initiative prioritizations by providing an enterprise-wide  perspective
• Create business requirements and act as the glue between UW and IT
• Bring market insights on leading practices to inform business priorities across the organization

Execution

• Own and drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX
• Monitor UW operations by tracking performance metrics / SLAs and identifying opportunities for improvement
• Facilitate cross-functional transformation efforts by serving as an Initiative Owner
• Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed
• Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows
• Partner with IT to review and provide feedback on IT value generation

Triangulation CoE

• Participate in the development of the Triangulation COE muscle and position the CoE to act as the central point for people, process, tech and data to support enterprise-wide business objectives.
• Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions

KEY COMPETENCIES

• Deep knowledge and ability to discern operational and tech implications of strategic business plans
• Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org
• Ability to engage IT and Business partners to deliver solutions that meet customer & business needs
• Capacity to lead large-scale transformation efforts
• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys

EDUCATION/CREDENTIALS

• Bachelor’s Degree in related field
• Minimum 10 years’ prior experience in Insurance Operations, Underwriting, Business Planning, IT, or other relevant role(s)

SKILLS

• Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups
• Must demonstrate proficiency in teamwork and interpersonal skills, communication, technical and organization, complex problem-solving and service skills
• Must be a self-starter, demonstrate flexibility and adaptability
• Proficiency in Microsoft Outlook, Word, Excel, and Teams is required
• Proficiency with Image Right, Policy Decisions Evolution and Policy Writer are a plus.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$157,400 - $212,436/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to