Training Specialist Czechia

<h3>Job Description</h3><p><em>As a Training Specialist, you will work closely with the Content and Quality Team to develop training content, onboard new Support Associates, and deliver engaging workshops. You will also provide on-the-job coaching to ensure continuous improvement in performance. This role requires a dynamic individual who can adapt to training needs and offer support where it's needed most.</em></p><p><strong>What you will be doing</strong></p><p>Training Development:</p><ul><li>Ensure that all training content is up-to-date, relevant, and aligned with current support practices.</li><li>Collaborate with stakeholder teams to develop new training materials based on operational needs and feedback from Support Associates.</li></ul><p>Onboarding New Support Associates:</p><ul><li>Onboard new Support Associates, guiding them through their initial training phase and ensuring a smooth transition to working independently.</li><li>Use the Onboarding Evaluation forms to gather feedback from new team members and identify areas for improvement.</li><li>Adjust onboarding practices based on feedback to continuously refine the process.</li></ul><p>Coaching on the Floor:</p><ul><li>Conduct side-by-side sessions with Support Associates during their shifts to provide real-time coaching and feedback.</li><li>Use performance data from the Individual Performance Dashboard to identify low-performers and offer targeted coaching sessions during work shifts.</li><li>Help Support Associates improve their skills and meet performance expectations through personalized coaching.</li></ul><p>Delivering Training:</p><ul><li>Conduct Support Workshops and other classroom training sessions, focusing on key topics that enhance performance and operational efficiency.</li><li>Take full responsibility for delivering training sessions as needed, ensuring the material is engaging and impactful.</li><li>Adapt training delivery to address different learning styles and operational requirements.</li></ul><p><strong>Our Humble Expectations</strong></p><ul><li>Training Development: Able to build and update training materials that hit the mark for Support Associates, keeping things relevant and easy to grasp.</li><li>Engaging Presentation: Confident in leading training sessions that keep people interested, adapting to different learning styles and making sure the content connects.</li><li>Hands-On Coaching: Experienced in giving real-time feedback, helping team members improve on the spot with targeted guidance.</li><li>Data-Driven Insight: Comfortable with using performance data to spot training needs and track the impact of coaching.</li><li>Comfortable with Training Tools: Familiar with digital training tools and platforms, making the most of technology to deliver effective learning experiences.</li><li>Adaptable: Ready to shift gears based on what’s needed, whether it's a new training approach or a different style for a particular group.</li><li>Clear Communicator: Great at explaining things in a way that’s easy to understand, both in writing and in person.</li><li>Empathetic &amp; Patient: Builds trust with new team members, creating a positive learning space where they feel supported.</li><li>Problem Solver: Quick to identify gaps and come up with practical solutions that enhance team performance.</li><li>Detail-Oriented: Keeps a close eye on how well training is understood, adjusting as needed to ensure nothing important slips through the cracks.</li><li><strong>Thorough knowledge of the Czech language - C1.</strong></li></ul><p><strong>We are happy to receive your application till the 12th of March.</strong></p>