Director, Fulfillment

What We Need
CORPAY is currently looking to hire a Director of Fulfillment within our Card Production division. This position falls under our Stored Value line of business and is located in Louisville, KY. In this role, the Director of Fulfillment is responsible for leading inventory management and fulfillment operations for a gift card company across B2C direct-to-consumer orders and B2B client, corporate, bulk, and partner programs, as well as retail fulfillment activity supported through multiple 3PL partners. This role owns inventory availability, inventory accuracy, replenishment planning, order flow, physical card production coordination, personalization, packaging, shipment execution, vendor performance, quality control, and service-level delivery across a multi-node fulfillment network. The Director ensures that the right card products, denominations, carriers, packaging, and fulfillment materials are available in the right quantities at the right time to support consumer demand, client commitments, seasonal peaks, promotional campaigns, and large-scale B2B programs, retail replenishment cycles, customer pushes, and seasonal deployment events. This role also serves as the primary operational point of accountability for warehouse readiness, launch execution, partner governance, issue escalation, and service recovery when fulfillment performance is at risk.

You will report directly to the SVP, Client Development & Global Operations and regularly collaborate with the team and other departments.

How We Work
As a Director, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
• Assigned workspace in our Louisville, KY office.
• Company-issued equipment
• Formal, hands-on training if applicable


Role Responsibilities
The responsibilities of the role will include:
• Owning inventory management fulfillment for physical gift card products, including customer pushes and auto replenishment across multiple 3PL locations.
• Leading B2C fulfillment operations for direct-to-consumer orders, including single-card and multi-card orders, personalized messaging, branded packaging, shipment preparation, tracking, returns, replacements, and customer service escalations, including peak-season demand support and exception handling.
• Leading B2B fulfillment operations for corporate clients, incentive programs, loyalty programs, promotional campaigns, bulk gift card orders, partner distributions, and recurring replenishment programs, including launch readiness, implementation support, customer-specific fulfillment requirements, and large-scale rollout coordination.
• Managing inventory controls for stored-value products, including receiving, put-away, secure storage, cycle counting, reconciliation, chain-of-custody documentation, variance investigation, and loss prevention across multiple locations, including inventory transfers, reserve strategies, aged inventory mitigation, and emergency replenishment decisions.
• Ensuring accurate order processing, picking, packing, card activation coordination, shipment verification, and delivery confirmation for both consumer orders and client-specific B2B requirements while aligning upstream production schedules, warehouse execution, and committed ship windows.
• Building differentiated fulfillment workflows for B2C speed and customer experience, B2B accuracy and customization, bulk order handling, kitting, client-branded packaging, and special project execution, and continuously refine those workflows to improve scalability, labor efficiency, controls, and service reliability across multiple fulfillment models and partners.
• Partnering with Client Development, Account Management, Customer Service, Finance, IT, Compliance, Product, and third-party partners to align inventory and fulfillment plans with forecasted demand, client commitments, and launch timelines.
• Managing relationships with card manufacturers, personalization vendors, print partners, carriers, 3PLs, technology providers, distribution partners, and warehouse service providers, including onboarding, SLA definition, KPI scorecards, QBRs, escalations, corrective actions, and transitions between partners where necessary to improve service, cost, capacity, and scalability.
• Establishing and monitoring KPIs for inventory accuracy, stockout rate, aged inventory, on-time performance, order accuracy, B2C cycle time, B2B SLA attainment, on-time shipment, cost per order, carrier performance, rework rate, and shrink/loss rate, as well as forecast variance, partner performance, warehouse stability, and open operational risk items.
• Leading peak-season, campaign, and client launch readiness planning, including inventory buys, labor planning, vendor capacity, shipping cutoffs, contingency plans, and escalation protocols across B2C, B2B, and ret