Analyst/ Senior Analyst- CMS HCP Contract to Pay - French Speaking

<p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.</p><p></p><p><b>Organization Overview:</b></p><p>At Lilly, we make a difference for people in the world over by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives.</p><p>One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include Thought leaders, consultants, speakers, external stakeholders, and employees, ensuring that this does not limit Lilly´s understanding of a disease, potential treatments and the patients, Health care provider´s and payer´s needs. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve.</p><p>Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including CMS HCP Contract to Pay.</p><p>The Customer Meeting Services HCP Contract to Pay (CMS) team supports Lilly Meeting Owners with meeting planning &amp; oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings &amp; Congresses teams provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.</p><p>The CMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings &amp; Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics &amp; Compliance.</p><p></p><p><b>Responsibilities:</b></p><p>The primary role of the CMS Analyst/ Sr. Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience.</p><p><span>•           </span> Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.</p><p><span>•           </span> Provide excellent customer experience through the timely coordination &amp; execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs &amp; ensuring effective distribution of the dashboard across the team.</p><p><span>•           </span> Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.</p><p><span>•           </span> Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication</p><p><span>•           </span> Review key metrics &amp; communicate to stakeholders to ensure KPIs are being met &amp; improved</p><p><span>•           </span> Ensure efficient and effective issue resolution for queries escalated from CMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the CMS Sr. Managers</p><p><span>•           </span> Effectively coach &amp; mentor the CMS Expert Specialist to ensure they deliver excellence and compliance across key processes.</p><p><span>•           </span> Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.</p><p><span>•           </span> Support global/regional CMS projects as required.</p><p><span>•           </span> Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members</p><p><span>•           </span> Demonstrate flexibility as this person will be primarily responsible for the French market but support on other markets will also be required</p><p><span>•           </span> You may be required to support other markets, lang