Senior Outbound Product Manager - Security

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team: The mission of the Platform Foundations Outbound Product Management team is to gather, distill, and distribute the information needed to build, market, sell, and support Platform privacy, security, and infrastructure products and grow the Platform Foundations business. The outbound team:

• Gather customer, partner, and sales feedback to influence the Product Roadmap
• Coordinate with pricing specialists and other stakeholders to properly price and package our products
• Work with our marketing partners and other stakeholders to create customer-facing whitepapers, product decks, webinars, blog posts, demos, and presentations.
• Delivers sales and partner enablement.
• Works with internal product teams to develop support documentation and implementation guides for our Support and Delivery teams.

Role: In this role you are a subject matter expert in the way changes to security and privacy best practices affect customers of the ServiceNow platform. You will spend approximately 25% of your time talking to customers about what they are doing with ServiceNow, what they want to do with ServiceNow, what kind of data they have in ServiceNow and how they wish to protect that data. This requires the interest and willingness to be constantly learning the cybersecurity space and its intersection with industry standards organizations and regulated markets. With this combined proficiency and set of soft skills you will be able to simplify and articulate the products’ complexities for all audiences. You are passionate about discovering pain points and friction and developing a relationship with our customers and then using what you’ve learned to inform our product roadmap, our sales and marketing messaging, and our technical product enablement. 

What you get to do in this role:

Educate

• Share your expertise through informative and engaging content. Increase the institutional knowledge of data security, privacy, international compliance regulations, and the current state of the art in these fields.
• Act as the recognized Subject Matter Expert on security and privacy emerging products for the platform and how those products map to customer pain points.
• Teach our sales teams and partners how our platform security and privacy solutions provide value to our customers.
• Inform the product roadmap with your knowledge of security and privacy and the needs of our customers.
• Contribute to the emerging Security and Privacy products Implementation best practices documentation to yield optimal customer outcomes.
• Establish repeatable action plans to link customer-focused outcomes to Security product challenges - from activation to implementation to adoption and success, migrations, and product end-of-life/support.

Sales Success:

• You will be on the leading edge of establishing the go-to-market strategy and motion by collaborating with Inbound Product Management and Product Marketing to understand sales motions and value propositions.

• You will use those concepts to be the main coordinator and contributor of enablement content acr