Senior Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Pay Range: $98,000 to $115,000

 

YOUR ROLE

Are you known for your management skills? Are you passionate about superior operational performance? If so, we have an opportunity that would allow you to oversee accounts and lead supporting staff to achieve customer requirements.

WHAT ARE YOU GOING TO DO?

• Manage the overall execution of accounts at an operations management level, carrying out specific requirements as documented in the customer SOP. Oversee SOP, maintenance and ensure operational best practices in line with customer requirements. Serve as key contact point of contact for customer logistics and internal stakeholders.
• Work with CEVA B2B and IS&S Support teams and GTN to troubleshoot and provide business support for resolution to any systems issue.
• Manage essential account documentation with current information and ensure that it is collated and stored, readily accessible to all team members. Audit system for accuracy and completeness of data and information based on booking, receiving and on-hand reports created in GT Nexus by origin operations.  
• Drive operational excellence and improvement with all customer/vendor partners through regularly scheduled reviews. Implement solutions to address and correct identified issues pro-actively. 
• Manage staff to ensure completion of SOP compliance, scheduled tasks and responsibilities key to account operations. 
• Ensure that account billing both internal and customer facing is carried out in a timely, accurate, and complete manner. Prepare performance data for monthly reporting requirements and QBR meetings. Review weekly utilization/optimization reports to ensure origin teams are meeting expectations.

 

WHAT ARE WE LOOKING FOR? 

 

• Education and Experience: BA/BS in business, finance, or MIS – SC management or logistics. Eight to ten years strong working knowledge of international transportation & logistics. Experience with process mapping, definition and documentation (via projects, etc.) Comprehensive knowledge of transportation modes, tariffs, and systems. Six Sigma quality process training, preferred. Strong understanding of china custom export and import regulations, preferred.

• Skills: Advanced level expertise with Microsoft Excel, Access and Visio.
• Characteristics: Well-developed analytic skills. Well-organized, self-starter and highly detail oriented. Excellent interpersonal, organizational and both written and verbal communication skills. Demonstrable project management experience.

 

WHAT DO WE HAVE TO OFFER? 

 

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

 

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

 

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

 

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of care