Business Development and Customer Success Manager

 

Business Development and Customer Success Manager

 

What you will be doing:

As a Business Development & Client Success Manager, you will serve in a high-impact, field-based sales role responsible for driving growth across an assigned multi-state territory. You will lead both new member acquisition and the strategic management of existing client relationships within Premier’s Group Purchasing Organization (GPO). 

HIRING MANAGER/RECRUITER: SELECT ONE OF THE FOLLOWING MARKET SPECIALTIES

[BEHAVIORIAL HEALTH AND SENIOR LIVING MARKETS]

Your focus markets will include senior living and behavioral health, in which senior living (1–10,000 beds) includes skilled nursing facilities, assisted living, independent living, memory care, active adult communities, and CCRCs. While behavioral health will focus more on inpatient behavioral health facilities, rehabilitation centers, and other residential care settings.

[HOME HEALTH, HOSPICE, AND HME/DME]

Your focus markets will include home health, hospice, home medical equipment (HME), and durable medical equipment (DME).

[OUTPATIENT]

Your focus markets will include ambulatory surgery centers, freestanding labs, imaging centers and some ambulatory care, such as urgent care centers and oncology centers.

[PHARMACY]

Your focus markets will include long-term care and retail pharmacies.

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In this role you will perform the following:  

• Drive territory growth by recruiting new members through a consultative, solutions-oriented sales approach. 
• Own and expand relationships with existing members, identifying opportunities to increase contracted spend participation and broaden engagement across new categories and service lines. 

• Serve as the primary relationship manager for executive-level stakeholders (C-suite, VP, and Director-level leaders), building trusted partnerships that influence long-term strategy and value realization. 

• Deliver measurable value by aligning Premier’s solutions to client business priorities, financial objectives, and operational challenges. 

• Lead executive business reviews and strategic account planning sessions to ensure sustained satisfaction, retention, and growth. 

• Proactively manage client performance, mitigate risk, and strengthen long-term partnerships through disciplined, consultative account management. 

Key Responsibilities

Responsibility #1 – 45%

New Client Business Development

• Drive consistent achievement and overperformance of sales targets by securing new clients via executing a comprehensive, multi-channel business development strategy, including targeted prospecting, outbound outreach, professional networking, LinkedIn engagement, industry conferences and trade shows, educational webinars, referral cultivation from members and supplier partners, and strategic re-engagement of inactive or lapsed accounts.
• Partner with contracted suppliers and distributor sales teams to co-sell Premier’s value proposition. [HOME HEALTH, HOSPICE, AND HME/DME AND OUTPATIENT ONLY – REMOVE IF NOT APPLICABLE]
• Proactively collect, analyze, and synthesize market intelligence to identify new revenue opportunities, monitor industry trends, assess competitive dynamics, and uncover emerging growth segments aligned with organizational priorities.
• Develop and deliver tailored, value-driven presentations to prospective and existing members that clearly articulate the full value of the contract portfolio and service offerings, emphasizing measurable cost savings, operational efficiencies, and long-term strategic impact.
• Partner closely with internal implementation and operations teams to ensure seamless onboarding and contract activation, coordinating supplier and distributor relationships, resolving implementation issues, and conducting follow-up to confirm successful adoption and ongoing program effectiveness.

Responsibility #2 – 45%

Account Management and Penetration

• Acting as the primary point of contact, drive consistent achievement and overperformance of sales targets by conducting regular client business reviews (CBRs) with existing members to strengthen client satisfaction, retention, and growth by delivering strategic guidance, operational support, and measurable value across Premier/Innovatix value-added programs.
• Develop a deep u