Toll Collection Business Systems Analyst

Posting Start Date:

April 22, 2025

Posting End Date:

May 5, 2025

Position Number:

80006888

Union:

Non-Union

FLSA Status:

Salaried Exempt

Department:

Toll Collection Operations

Salary Grade:

E-14

Salary Range:

$63,294.40 - $94,931.20

Employment Type:

Full Time

Building Location:

Central Office Building

Building Street:

700 S. Eisenhower Boulevard

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:
•    Hybrid Work - combination of remote and in-person reporting
•    Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
*Some options may require completion of probationary period.  

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This position is responsible for analyzing toll collection projects and systems and works on project deliverables that integrate the System Development Life Cycle (SDLC) process including design, development, testing, installation, and maintenance activities. Work is performed with some independence and reviewed by a supervisor for attainment of program goals, completion of projects, and overall performance. 

Essential Functions & Responsibilities

Performs project life cycle activities that involve the design, configuration, development, testing, installation, and upgrades of tolling applications.

Maintains existing application software and toll collection systems support in the event of failure or changing business needs.

Develops testing scripts and participates in extensive integration testing for toll collection application implementation and upgrades.

Drafts technical documentation relating to the program design and development.

Creates moderately complex database queries for internal customers and for Toll Collection System Performance.

Analyzes information to diagnose, troubleshoot, and resolve problems with toll collection systems, programs, hardware, software, and services.

Monitors toll collection systems daily to detect issues and assists in problem resolutions. Ensures that automated processes continue to run properly.

Identifies and recommends changes to processes and system configurations to facilitate effectiveness and improve system performance.

Communicates with stakeholders to understand their reporting needs and suggests solutions.

Supports Toll Collection Systems reporting and data needs. Gathers data and prepares spreadsheets of requested data using pivot tables, graphs, and charts.

May participate in the Request for Proposal (RFP) process. Assists with implementation of resulting system changes.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Eight (8) years of experience with Microsoft Structure Query Language (SQL) or other database querying experience;
OR 
Four (4) years of Microsoft SQL or other database querying experience AND a bachelor’s degree in information technology or related field. 
Equivalent combination of education and/or experience may be accepted. 

One (1) year of the experience must include creating reports using SQL Server Reporting Services (SSRS) or other similar reporting software. SSRS experience preferred. 

Must demonstrate proficiency in Microsoft Excel. Skills assessment may be required prior to interviewing for this position. 

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of