Global Head HR Service Delivery Colleague Experience

About CSC

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East and more than 7,500 employees. We are the business behind business.® 

CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success sharing bonuses or commission plans based on individual performance. To learn more visit cscglobal.com/service/careers/.  

Visit our careers site to learn more about CSC’s Diversity and Belonging Program, as well as our commitment to our clients, communities, and each other. 

About the Role

The Vice President, HR Service Delivery is a senior global leadership role responsible for shaping, scaling, and modernizing the delivery of core People & Culture services across the enterprise. This role is pivotal in driving a seamless, compliant, and high-impact employee experience that supports business performance, retention, and long-term growth. 

This leader translates enterprise priorities into integrated service delivery strategies and operational excellence across a complex, global organization. The role oversees critical HR and enterprise support functions including:

• Global Payroll
• Global HR Operations
• Internal Audits
• CSC Sustainability Programs
• People & Culture Project Management Office (PMO) 

• Communication Strategy and Execution

   

The VP leads globally distributed teams and ensures consistent, high-quality service delivery across regions, balancing global standards with local regulatory and cultural requirements. , By modernizing service delivery and integrating global functions, the VP will help shape a consistent, scalable, and future-ready People & Culture organization.

Key Responsibilities

Strategic Leadership & Service Delivery

• Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities.  
• Lead the transformation toward a modern, scalable, and digital-first service delivery model (e.g., shared services, automation, AI-enabled processes).
• Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes.
• Embed continuous improvement methodologies to drive efficiency, cost optimization, and employee satisfaction.

Functional Leadership

Provide executive oversight and strategic direction for global functions:

• Payroll: Ensure accurate, timely, and compliant payroll operations across all jurisdictions.
• Sustainability Programs: Advance CSC’s sustainability strategy by embedding ESG principles into people practices and operations.
• People & Culture PMO and Communications: Drive disciplined execution of HR initiatives and enterprise-wide change programs
• Communication Strategy & Execution:  Ensure clear and impactful internal communications.
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• Global Facilities Management: Oversee global workplace strategy, ensuring safe, efficient, and future-ready environme