Director, Business Technology & Helpdesk

Director of Business Technology, Helpdesk

We are looking for a senior technical leader to operate and set the vision for our global Helpdesk support team. This team strives to deliver a world-class employee experience. In this role, you’ll lead a global team of technicians and systems analysts while partnering closely with leaders and internal stakeholders across the entire organization. We provide high quality support and deliver solutions so that our 8,000+ colleagues can be effective and productive each day with minimal friction and distraction. We focus on helping the business scale efficiently through systems and automation.

In this role, you will: 

• Lead the Helpdesk function, which includes:
• End user tech support, a global team with staff in all of our regions 
• Hardware asset management 
• AV and events assistance - helping HubSpot put on great events through Zoom and other streaming platforms
• Cultivate an operating system that’s focused on iterative development and employee experience
• Work closely within the Security function to proactively address common issues and recommend solutions to reduce friction

We’re looking for people who have:

• Experience working in a fast-paced environment and value fast iterations
• A hands-on technical background and focus
• We value leaders who stay close to the work and have prior experience solving problems using technology
• We ask all new leaders on the technology team to spend time as an IC on the teams they will manage to gain experience and perspective
• We have a growth mindset and expect Helpdesk to participate in reducing employee friction with technology over time
• We want to experiment with bringing AI tools into the Helpdesk experience to improve self service and our technicians go faster
• Deep subject matter expertise in Helpdesk and ITAM, with an opinionated sense of what world-class looks like
• A deep understanding of how to create a team culture that balances urgency with high quality and sustainable work
• Strong analytical and operational abilities; experience running, publishing and delivering reporting to multiple partners

Cash compensation range: 225400-360600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

 

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

 

 

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

 

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that