Director, Solution Consulting Academy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role

ServiceNow is looking for a Director, Solution Consulting to lead the SC Academy and Demo Center. The Solution Consulting Academy is designed to bring in new talent to our organization and train early in career people to become world class Solution Consultants.

The Solution Consulting Academy Director is responsible for the development, planning, hiring, and oversight of daily operations of the Academy program.

The ideal candidate has hands-on experience with this type of talent-development program as well as field pre-sales. You should have experience with recruiting and hiring, ideally with graduates or early in career people. You will have an understanding of technical sales and enterprise software, ideally in a cloud environment. An enablement background is a plus. You must have superlative communication skills, the ability to present, and confidence in communicating with leadership.
 

Responsibilities

• Continue to grow and develop best-in-class Academy program for Solution Consulting organization
• Manage the Academy Managers in the different Academy locations
• Design and evolve the overall class curriculum
• Develop our brand and brand assets to increase awareness of the program internally and externally and drive top talent acquisition
• Measure success of program to ensure overall quality across all regions and a great employee experience.
• Plan for and work with local managers on rotations and transitions of Academy graduates to field positions
• Work with talent acquisition team to set profiles and guidelines for hiring associates. Participate in hiring process.
• Work with Enablement organization to create the enablement programs based on evolution of Solution Consulting role.
• Participate in assessment of Associates progress through formalized sessions

Qualifications

To be successful in this role you have:

• 5+ years in pre-sales management for a software sales organization
• Proven success in managing programs on a global scale in a Sales/Pre-Sales organization
• Experience in or with a talent-development, training, or enablement program, ideally with new grads or early career personnel.
• Demonstrated ability to adapt and lead through change associated with a fast-growing company
• Motivated self-starter who thrives in working in rapidly changing business
• A strong technical background and experience with enterprise software (SaaS and Platform preferred)
• Strong team player; demonstrated ability to partner and work across functional departments.
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills.
• Global experience preferred

We are a dynamic and rapidly growing software company. We have a strong sense of integrity, ethics and dedication to our customers at all times. We work hard with a collaborative and inclusive work environment where individuals strong on aptitude and attitude will find unparalleled opportunities to develop their professional careers. We provide competitive compensation, generous benefi