Card, Unsecured Lending and Merchant Services Chief Information Officer – Technology Executive

Title:  Technology Executive

Reports to: CIO, GenAI & Consumer Technology

Wells Fargo Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.

Wells Fargo Technology’s goal is to exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs.  Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.

The Wells Fargo Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise.

About this role

The role of a Card, Merchant Services, and Unsecured Lending Chief Information Officer (CIO) involves leading technology strategies for the payment card, merchant services, and unsecured lending business units. This high-level role integrates technology innovation, operational efficiency, and customer experience across these interrelated domains.

Skills and Qualifications

• Ability to develop a forward-looking IT roadmap for card services, merchant platforms, and unsecured lending systems.
• Incorporate digital transformation and modernization initiatives to remain competitive in the financial services landscape.
• Ensure robust, secure, and scalable platforms for credit and debit card issuance, processing, and servicing.
• Ability to integrate tools for fraud detection, credit scoring, and rewards program management.
• Optimize mobile and digital wallet solutions for seamless customer experiences.
• Experience supporting merchant payment platforms with cutting-edge tools, including point-of-sale (POS) systems, contactless payments, and e-commerce integration.
• Experience with enhancing payment processing efficiency, reduce transaction costs, and improve merchant onboarding processes.
• Implement analytics to provide merchants with actionable insights, such as sales trends and customer behaviors.
• Develop platforms that support personal loans, revolving credit, and other unsecured lending products.
• Leverage AI and machine learning for real-time credit decisioning, risk assessment, and loan servicing.
• Integrate mobile-friendly lending solutions to meet growing demand for quick, digital loan approvals.
   

Position Responsibilities and Expected Outcomes

• Prioritize customer experience through omnichannel access to cards, payments, and lending products.
• Use predictive analytics to create personalized offers and loan terms tailored to individual needs.
• Enhance transparency and trust by leveraging blockchain for lending and transaction histories.
• Safeguard sensitive cardholder data and transaction details through advanced encryption and fraud detection systems.
• Ensure compliance with regulations such as PCI-DSS, GDPR, and local lending laws.
• Build resilient systems to counteract cybersecurity threats like phishing and data breaches.
• Reduce operational costs while enhancing system performance and reliability.
• Collaborate with fintech partners, payment processors, and technology vendors to deliver innovative solutions.
• Manage vendor relationships to ensure high performance and cost-effective contracts.
• Enable API-based ecosystems that allow third-party developers to integrate with core services.
• Integrating unsecured lending and merchant payment solutions into retail platforms, e-commerce sites, and apps.
• Growing adoption of contactless cards, QR codes, and mobile wallets lik