Associate Warehouse Fulfillment Manager

About Us

Grassdoor is a last mile technology company that is disrupting the way Cannabis consumers shop as well as the way Cannabis brands go to market. In August of 2019, Grassdoor opened its first licensed delivery hub in Commerce, California and now operates multiple hubs to help facilitate statewide, same-day, Cannabis delivery. Aside from being one of the largest Cannabis retailers in California, Grassdoor also offers its infrastructure of hubs, delivery drivers and technology (i.e., Delivery as a Service) to help brands, marketplaces and competing Cannabis retailers provide a best-in-class e-commerce and delivery experience to their respective customers.

Summary

The Associate Warehouse Fulfillment Manager is responsible for overseeing the fulfillment department by training new and existing team members, maintaining a consistent staff schedule, providing support for the day-to-day duties, and driving team initiatives based on performance metrics and company needs. The ideal candidate will have strong written and verbal communication skills, ability to effectively time manage and multi-task as well as a high level of integrity. This role has access to confidential and proprietary trade secrets as well as product data, so integrity and high levels of discretion is required. The Associate Warehouse Fulfillment Manager must be committed to working safely and in accordance with company policies and procedures as well as compliance regulations.

No recruiters needed please.

Requirements

Key Responsibilities

• Oversee day-to-day fulfillment operations to ensure efficiency and productivity
• Update and maintain team performance metrics

• Check and verify number of inventory kits and contents

• Ensure inventory kits and orders are packed in

• Review and follow-up on tote discrepancies with customer service and driver management

• Coordinate with routers and customer service to resolve order fulfillment issues

• Prepare and conduct performance reviews with management

• Document and memorialize performance feedback

• Review and submit timecards

• Prepare team schedule

• Communicate updates and direction to the team

• Assist with team retention by training employees and identifying personal growth opportunities

• Ensure new hire documentation is collected and sent to HR

• Develop, implement, and maintain effective processes and procedures

• Maintain safe and healthy work environment by establishing and enforcing organizational standards and adhering to legal regulations

• Coordinate with internal and external teams to streamline processes

• Perform other duties as assigned

Qualifications and Experience

• Bachelor’s degree preferred
• At least 2 years of warehouse experience preferred
• Ability to work independently in a highly organized manner

• Ability to listen well and communicate effectively, orally and in writing with various audiences

• Ability to create and maintain positive and collaborative team environment

• Ability to work on several tasks/projects simultaneously, prioritize, and follow through to successful outcomes

• Proficiency with Microsoft Office and Google Suite

• Excellent organizational skills and ability to successfully navigate in an ambiguous environment

• Travel may be required

• 21 years of age

Strongly Desired

• Passion for learning

• Dedicated to creating great outcomes

• Interest in the cannabis industry

• Some project management experience

• Friendly, positive personality, and excellent interpersonal skills

Physical requirements/Working conditions

• Primarily work in a warehouse environment
• Prolonged use of PC
• Ability to sit, stand, walk, kneel, stoop, reach, pull, and lift up to 35 lbs
• Repetitive hand motion with keyboard, mouse, handwriting, and filing
• Ability to frequently stand, speak, and hear

Benefits

• Medical, dental, vision, life insurance, FSA, EAP
• Flex time
• Sick leave
• Retirement plan
• Employee discount
• Salary range $65,000-$70,000

Grassdoor is an Equal Opportunity Employer:

Grassdoor complies with all federal, state, and local laws prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical