WHERE PASSION + PURPOSE ALIGN

We are the curious. Problem solvers. Driven to unlock the potential in every system.  Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions — living systems — that are smart, resilient, and connected.

At Introba, this is why we show up every day. To use our curiosity for good.  To inspire change. To empower changemakers

Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world’s leading clients and partners.

Job Summary

The Associate Principal role requires 8-10 years of technology consulting and leadership experience with progressively increasing levels of responsibility in an AEC or consulting environment, with at least 8+ years of hands-on, direct client-facing project management and sales experience in our primary market sectors, with an emphasis on the Airport market. Remote candidates will be considered, but on-site in the Chicago Metro area is preferred.

The primary objective is to increase the team's market share and profitability in line with company goals, develop the unit in line with our long-range strategy and annual plans, and strengthen the company’s culture through professional daily operations and leadership. The position is responsible for the day-to-day management of staff and execution of work.

This role includes participating in sales and marketing efforts, including ongoing client engagement and management, proposal preparation, shortlist interviews, and attending trade shows/conferences. Other important aspects of this role include participation in firm-wide planning efforts, goal setting, and mentoring younger consultants.

Responsibilities & Qualifications

Duties & Responsibilities

 

General Management

• Work collaboratively with the business unit managing principal and the technology division leadership team and set team and personal goals, establish objectives, and monitor plan of action consistent with company’s strategy and culture.

• Help prepare and manage toward the approved annual team’s operating and capital budgets and maintain the overall operation within that budget. Keep leadership informed of potential variances.

• Manage the labor resources within the unit to optimize short-term and long-term return on labor investment within a context of fairness, respect for the individual, and the understanding that our employees are our most important asset.

• Exercise good judgment in all dealings with employees, clients, and suppliers, and in the delegation of authority.

• Create an atmosphere of professional enthusiasm that encourages and enhances a one-company concept.  Actively promote the sharing of resources among segments.

Customer Service / Relation Management

• Initiate relationship with clients, serve as primary point of contact, and set / manage expectations.

• Manage Introba and customer relationships in an ethical and professional manner at all times.

• Define channels of communication and provide frequent updates; keep customer and other project stakeholders apprised of progress and any necessary modifications or delays.

• Approach client with a consultative frame of mind, listen and provide valuable information. Manage and monitor operations for continuous improvement focused on customer satisfaction.

• Conduct yourself inside and outside the office in a manner that reflects the dignity and professional attitude of Introba. Foster and maintain a superior customer service attitude within the segment and across Introba.

• Routinely seek customer feedback. Respond to and resolve issues as they arise. Handle customer and employee requests, complaints, and problems in a timely manner in accordance with Introba policy.

Performance Management

• Manage and participate in the recruiting and hiring of team members.

• Coach, mentor, and manage the performance of employees specifically assigned to