Regional Retail Service Manager Phoenix, AZ

What are we looking for

 

We are looking for a Regional Field Service Manager to join our National Account team in our West Region (California, Arizona, Nevada, New Mexico, Colorado and Wyoming)- who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

 

As a National Account Regional Field Service Manager, you will be responsible for managing Cosentino National Account Retailers fabricator network in their region. He or she will be responsible for the overall fabricator performance including proactive management to drive both Cosentino Lowe’s program sales and service. The manager will be responsible for ensuring an optimal working relationship with both National Account Retailers field management and Cosentino market operators. This fabricator manager evaluates coaches and trains National Account Retailers Fabricators to ensure optimal performance. The manager will create, manage, and monitor plans for improvement with existing fabricators, and create transitions to new fabricators when required. The individual is National Account Retailers account leader responsible for executing Cosentino / National Account Retailers corporate objectives with field operations to ensure success in the account. This position has a high level of responsibility, and the individual must be a self-starter, both a task and big-picture visionary, and can work with both internal team members and external customer accounts to ensure success.

 

• Build and own local market relationships between National Account Retailers field teams, Cosentino market directors, and Fabricator partners. High emphasis on education to National Account Retailers Field management on what Cosentino can do to help their business.
• Manage the program fabricators in their region to ensure program success in sales and service.
• Educate, Coach, Train and communicate both National Account Retailers and Cosentino policies and procedures along with best practices to ensure optimal performance
• Execute monthly and quarterly business reviews with installation partners, National Account Retailers field teams, and Cosentino market directors
• Coaching existing installation companies including implementation and monitoring of performance improvement plans, Removal of underperforming installation companies, and Onboarding of new program installation companies
• Assist in the coordination of store associate training with National Account Retailers Field management and Cosentino National Account Retailers fabricators
• Resolve customer complaints stemming from product or installation challenges in your region
• Execute objectives as assigned by National Service Manager

What you need to succeed

 

Professional Experience
Required
-    Proven experience working within the Stone fabrication industry and major national retail chains.

 

Knowledge

-    Proficiency in Microsoft Office (Excel, Outlook, etc.) 
-    Strong understanding of the natural stone and installation service industry
-    Understanding or experience of selling processes within Major retail accounts (s).  Home Center is a plus.

 

Desired

• ERP SAP
• General understanding of Business and Law exams related to state licensing for remodeling
• Familiarity with general trade requirements within the remodeling industry.
• Willingness and capability to take state licensing exams for the Countertop Services category, including Business, Law, and Trade sections.

 

Academical Background
Required 
-    Bachelor’s degree in Business, Sales, or field related
 

What we do offer

 

You will join a company:

• With an international mindset and presence in 80+ countries.
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton®, and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

 

Wage Range:

The Starting salary range for this position is 85K- 95K base annually. 

Factors that may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

This position is also eligible Potential Annual Award (Bonus) , depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.
 

 

Bene