Company:Driven Brands

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Senior Product Manager - POS

Remote, working Eastern Time

The Senior Product Manager, POS is the accountable owner of one or more brands point-of-sale and payment product ecosystem within Driven Brands. This role holds end-to-end authority over the POS roadmap, configuration standards, vendor contracts, release governance, compliance controls, and disaster recovery — translating brand strategy into technology outcomes while protecting the integrity, security, and resilience.

This is a senior individual-contributor and cross-functional leadership role. The Senior PM exercises formal decision-making authority over roadmap prioritization, configuration and pricing approvals, access and RBAC governance, change control, PCI/SOX control design, and vendor scope — escalating only the highest-level risks and strategic tradeoffs to executive leadership. The role is equally accountable for execution and for reporting: surfacing roadmap progress, delivery status, and risk posture to leadership on a regular cadence.

What You'll Drive:

Roadmap & Product Strategy

• Maintain, publish, and continuously refine the POS product roadmap, aligning capabilities to brand objectives, operational efficiency targets, and enterprise architecture direction.

• Prioritize the intake backlog against brand objectives, capacity constraints, and risk exposure — communicating tradeoffs and sequencing decisions to brand presidents and IT leadership.

• Manage the full lifecycle of POS and payment system initiatives, from inception through delivery and post-implementation steady-state support.

• Serve as the brand’s primary subject matter expert on POS and payment system configuration, maintaining authoritative documentation of all settings, capabilities, and dependencies.

• Report roadmap progress, delivery status, and risk posture to IT and executive leadership on a regular cadence, ensuring visibility and informed decision-making at all levels.

Configuration Governance & Change Control

• Define, document, and enforce POS configuration standards and guardrails across all brands and locations, ensuring consistency and reducing operational risk.

• Hold approval authority for all material configuration and pricing changes — evaluating business impact, downstream integration risk, and compliance implications before sign-off.

• Enforce formal change control processes for all POS and payment system modifications, ensuring proper testing, validation, and rollback planning precede any production deployment.

• Collect and translate business requests into user stories and technical requirements, documenting configuration changes and new feature development with POS vendors.

• Partner with POS Business Systems Analysts to test and validate vendor releases and patches, ensuring no disruption to existing configurations or integrations.

Vendor & Contract Management

• Own vendor requirements definition, SOW scope, and delivery outcome accountability — ensuring contractual commitments translate to measurable operational results.

• Govern integration contracts, APIs, and data ownership agreements with all POS and payment ecosystem partners, maintaining clear documentation and enforcing contractual terms.

• Manage and build relationships with POS and payment system vendors, consultants, third-party administrators, and other applicable vendors to ensure they meet Driven Brands’ performance, compliance, and service expectations.

• Lead technical evaluation during POS and technology vendor selection, ensuring alignment with corporate architecture, infrastructure, integration sta