Senior Product Manager, Client Solutions

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

Position Summary:

League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Client Solutions Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.

In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs,   ensuring a deep understanding of their priorities,  supporting smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment. 

In this role you may work with one or multiple customers and may move from customer to customer as League grows.  You will lean into solutions that leverage the broad range of capabilities in the League platform, including our latest AI innovations. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.

In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

In this role, you will:

• Manage the product strategy and roadmap for various customers,  identifying opportunities to deliver  new capabilities or optimize existing capabilities. 
• Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League to influence overall platform development.
• Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling.
• Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.
• Define, measure and report objectives and key results; identify opportunities to create and demonstrate  customer value.
• Proactively manage and prioritize the backlog of enhancements
• Define requirements and value proposition of custom features and complex capability deployments.
• Partner with Customer Success and act as the primary Product Management point of contact with our customer.

About You:

• 5+ Years of Product Management experience.
• Digital Healthcare experience, experience with the US Payer market is preferred
• Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, relationships are developed and expectations are clear. 
• Expert at balancing client requests with organizational goals.
• Expert at solutioning features, including soliciting internal stakeholder feedback.
• Experience working with large engineering teams of different types including SI’s. 
• Agile expertise
• Excellent communication, presentation, interpersonal and analytical skills
• Demonstrated problem-solving skills and business acumen skills
• Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience.
• Experience working at a platform company, or on the implementation of platforms (preferred)
• You thrive in a fast paced environment where priorities rapidly shift and needs often compete.

What we offer:

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare a