Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Consumer Credit Specialist Sr within PNC's Retail Lending organization, you will be based in Pittsburgh, PA, Cleveland, OH, Brecksville, OH or Charlotte, NC. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Job responsibilities:
• Creates quality assurance work plan and executes analysis tied to overarching business questions.
• Crafts sound conclusions and executable recommendations based upon quality assurance results.
• Works with multiple data sources efficiently to complete quality assurance reviews.
• Writes initial quality assurance draft report leveraging best in class technical writing skills.
• Presents final quality assurance report to business partners.

Job Description

• Assesses activities associated with applicable business segment, including the credit approval process, policy and procedural compliance and portfolio risk management, credit monitoring, and reporting.
• Leverages in-depth knowledge of consumer credit policy to ensure adherence to policy. Deploys appropriate monitoring mechanisms of early performance to manage expected outcomes.
• Reviews analytic activities to ensure deep understanding of portfolio issues, trends and root causes in order to effectively manage the credit portfolios.
• Assesses credit transaction models utilized within defined asset class and activity. Ensures adherence to model management processes, such as model validation, testing, and maintenance, by ensuring the appropriate resources are in place to adhere to guidance.
• Follows and recognizes economic, regulatory, and other trends affecting borrowers. Initiates relevant analyses, by leveraging key analytic partners, and discussions to determine potential impacts on policy. Reviews validation outputs on data produced and delivered. Ensures that work set is completed and that the right conversations are taking place to execute deliverables.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures