Manager, Project Management - US Card Servicing AI Strategy

Manager, Project Management - US Card Servicing AI Strategy

Interested in joining a high-impact team at the forefront of AI and driving great customer servicing experiences?

The US Card Servicing - AI Strategy team is seeking a Manager to drive forward our strategies for our expanding AI ecosystem. This individual will be instrumental in developing solutions that mitigate risk and ensure well-managed deployment of AI solutions across customer servicing.

Joining the team means...

• Being part of a face-paced, fun, development-oriented team

• Going 0 to 1 with a high-impact, high-visibility AI initiative

• Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver

• Learning the intersecting dynamics of the business, technology, and operations

As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

General Responsibilities:

• Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.

• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

• Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Display a passion for coaching and developing a team of associates through their leadership style

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 4 Years of Project Management experience

Preferred Qualifications:

• Masters Degree or MBA

• 5+ years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

 

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the