MSEP Operations Manager (Partner & Installation Support)

Job Title: MSEP Operations Manager (Partner & Installation Support)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The Military Spouse Employment Partnership (MSEP) Operations Manager works as a full-time employee of Zeiders in support of the Spouse Education and Career Opportunities (SECO) Contract. The position reports to the MSEP Program Manager, manages and supervises MSEP services along with an assigned staff comprised of MSEP Specialists. Teleworking from nationwide home office locations is available for the selected candidate. Duties and responsibilities include: 

• Work with contract MSEP PM in the execution of the MSEP program to provide reporting, briefing, quality control, budget execution and other support as required for customer delight.
• Assist in the development and implementation of operational policies, procedures and guidelines for the effectiveness and efficiency of operations.
• Ensure operational performance, quality control, and other performance standards are met or exceeded by the MSEP team.

• Provide leadership, staff supervision and management of program activities in support of MSEP outreach and support of employer partners, installation outreach readiness teams and military spouse-centric programs as required. Provide daily/weekly/monthly reporting responsibilities and communications projects related to program expansion activities and/or partner growth metrics.
• Provide analysis and maintain integrity of program databases/metrics and implement quality assurance process in coordination with SECO Quality Assurance standards.
• Assist the MSEP Program Manager in the evaluation of the effectiveness of the MSEP program on a quarterly basis and provide recommendations for improvement.
• Create and maintain efficiencies by developing positive workflows, using appropriate resources, evaluating by performance metrics, and developing process improvement when necessary.
• Coordinate with SECO sub-contractors for MSEP information technology integration and program support processes.
• Collaborate and coordinate with internal SECO stakeholders when appropriate to assure program marketing, outreach support and communications are integrated and supported among all teams (e.g., Potential and Enduring Partner support, Career Center, and Job Search Navigator team).
• Identify team training opportunities and make recommendations to the MSEP Program Manager, as well as develop/lead appropriate coaching sessions.
• Oversee and supervise account management outreach support to various stakeholders that are a part of the SECO contract, coordinating virtual or in-person career fairs, providing ongoing support and resolution with client interface, and engaging with community resources, e.g., employment offices.
• Oversee and manage quality assurance process to maintain service excellence of deliverables and workflow operations.
• Provide project management support for outreach events and related program support activities as assigned.
• Provide management and leadership support as appropriate to MSEP Program Manager, DOD program office and SECO subcontractors.

Essential Job Functions

• Provide day-to-day management and supervision of the program’s MSEP Specialists who are responsible for providing stakeholder communications support, program marketing and outreach services, and consultation on various military spouse employment services to employers, military installation points of contact, and military spouses.
• Manage MSEP reporting functions to ensure weekly and monthly reports are completed accurately and on time and provided to MSEP Program Manager upon QA review.
• Provide program support updates to MSEP Program Manager and SECO Contract Manager to ensure contract-wide synchronization.
• Assist the MSEP Program Manager with management of events and installation engagement where appropriate.
• Other duties as assigned.

Required Education and/or Experience Qualifications

• Master’s degree in social work, Education, Psychology, Business, Management or other relevant human services-related field; OR Bachelor's degree and four (4) years related experience.
• Five (5) years' experience in social service program administration / ma