Military Spouse Employment Partnership (MSEP) Specialist

Job Title: Military Spouse Employment Partnership (MSEP) Specialist

Summary

This position supports the Department of Defense’s Spouse Education & Career Opportunities (SECO) contract, with a focus on the Military Spouse Employment Partnership (MSEP). The MSEP specialist will perform strategic partner, installation, and program outreach support activities that expand key MSEP stakeholder relationships, provide sustained program engagement and support overall operations of the MSEP program. The location for this position is open as Zeiders may offer the option of telework within designated geographical areas.

Essential Duties and Responsibilities

Direct Partner Support:

• Establishes productive, professional relationships with key personnel in assigned Military Spouse Employment Partnership accounts.
• Proactively create and execute a strategic marketing plan of action for partners based on client requirements and performance objectives.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Provide support and actively participate in outreach events such as career fairs or information sessions both in person and in a virtual environment
• Individual will proactively conduct research and maintain a thorough understanding of stakeholder business lines, industry trends, and current events, and use this knowledge to develop strong collaborative stakeholder relationships
• Train and educate new corporate partner representatives on the MSEP program
• Liaison for employment connections for spouses with installations and other stakeholders.
• Answer questions

Direct Support to Military Installations:

• Builds and maintains relationships and regular communication with installations POC’s
• Facilitate collaborations between installations and MSEP partners and stakeholders
• Provide support and actively participate in outreach events such as career fairs or information sessions both in person and in a virtual environment

Program Support:

• Support with communications including but not limited to creating monthly program talking points, coordinating communication materials in preparation and at events and coordination of logistics for webinars and adhoc partner meetings. 
• Document stakeholder information through internal extranet and client provided account management system.
• Manage and execute new stakeholder onboarding in coordination management to include project plan development, quality control, client meetings, coordination with the learning and development team.
• Maintain integrity of program databases/metrics, and implement quality assurance processes in coordination with quality team to ensure all materials are client ready.
• Coordinate with the Annual Meeting/New Partner Induction lead to provide content recommendations, necessary partner data, and onsite support.
• Ensure operational performance, deadlines, quality control, and other performance standards are met.

Supervisory Responsibilities

• The success of this individual will be highly impacted by their ability to communicate effectively, articulate and manage expectations clearly, establish client confidence and strong working relationships with the stakeholders, and the development of effective partnerships with the relevant Zeiders’ contract functions (e.g., operations, support, SECO Career Center, and management).
• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Bachelor's degree in education, human/social services or related field OR Four years experience providing social services, behavioral health or adult training.
•  Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting.
•  Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• Knowledge of the mobile military culture and lifestyle.

Other Skills and Abilities

• Must be able to follow established business processes, understand the needs of the client and provide resolution to issues in a thorough and timely manner. The candidate must demonstrate a strong internal/external client-customer focus.
• Must be able to perform in a fast-paced, deadline-driven, customer-service environment.
• Position requires travel to Career Fairs, Networking events and/or industry trade shows as assigned. Travel could be 10 – 25% of position depending upon event