Territory Specialist - Personal Lines (P&C Insurance Territory Relationship Specialist)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Territory Relationship Specialist will support the P&C Personal Lines Distribution team, providing solutions to agency partners from inbound inquiries and identifying opportunities to help improve their production and profitability.

In addition to experience outlined in the job description, the ideal candidate will have the following skills & experience:

• Experience with Personal Lines and comparative rater quoting systems
• Prior experience working directly with agents or within an agency
• Existing familiarity with the Independent Agency Distribution Channel
• Strong customer service
• Desire to move into or further develop a career in Territory Management
• Organized/strong time management skills
• Strong communication skills, both oral and written
• Completion or active pursuit of PLCS or similar designation(s)

Compensation Grade: F3

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Job Description Summary

At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies to Work For. Check out why others think we’re a great place to work, too, and let us know – can you see yourself at Nationwide?

Our desire to be the insurance carrier of choice motivates our dedication to great products and even better customer service. Success is earned through resourcefulness, a real ability to understand the needs of our distribution partners and their customers and a collaborative approach to work. If you have a competitive spirit, sales swagger, are results-oriented and consider yourself a people person, we want to know more about you!

As a Specialist, you'll be responsible for the relationship with PL distribution partnerships requiring primarily operational support. When appropriate, you will apply re-engagement strategies for select distribution partners where their strategic goals are aligned with Nationwide priorities. It will be important to build and maintain positive relationships with business partners and serve as a liaison across other sales teams.

Job Description

Key Responsibilities:   

• Responsible for day-to-day sales management of distribution partners.  

• Owns the agency relationship and is the primary sales contact between the agency and Nationwide, including management and coordination of agency communications, newsletters, marketing initiatives, product changes, rates, etc., as well as reporting and any other relevant information necessary for supporting the agency. Communicates exclusively in a virtual manner, using email, virtual meeting software, etc.  

• Leverages data and analytics to monitor and analyze book mix, size, retention, profit and recommends appropriate action if profit declines. Promotes self-service activities with assigned agencies to increase utilization.  

• Supports agencies by managing agency-initiated assistance such as closing unnecessary agency codes, tracking claims and underwriting issues, following up on requests, etc.  

• Works proactively and collaboratively with Underwriting, Services and Claims professionals on issue resolution, such as billing delays, processing errors, etc., and supports general problem-solving for a variety of other agent concerns.  

• Manages items requiring extra attention such as underwriting disputes or legal/contract issues as primary point of contact; advances to leadership for review and resolution as appropriate.

• Provides agent support around quote creations and systems support.

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