Front Desk Patient Financial Services Representative TOCA Orthopedics Glendale

Primary City/State:

Glendale, Arizona

Department Name:

Support Services-Clinic

Work Shift:

Day

Job Category:

Revenue Cycle

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you. 

TOCA at Banner Health has built a reputation for excellence in Arizona for 70 years as the first and foremost orthopedic group. Our Nationally and Internationally recognized orthopedic physicians and surgeons use the most advanced, proven technologies for the best recovery possible. We are the forefront of the Integrated Service Model and committed to continually improving our delivery of orthopedic care to meet the needs of our patients. Our board certified and fellow trained physicians specialize in: fracture care, joint replacement, sports medicine, physical therapy, digital x-ray, and more. We have four clinics conveniently located along the 101 freeway for easy access, and commute, Tempe, Scottsdale, Phoenix, and Glendale. We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.

As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you..

Locations:

Glendale: 18700 N 64th Dr. Ste 220 Glendale AZ

Schedule: 8-hour Monday – Friday between hours 7:00am – 5:00pm

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patie