Senior Manager of Strategic Business Account Management

Requisition ID: 19522

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Responsible for developing and leading the Strategic Business Account Team (SBAT). The SBAT provides front-line customer service and energy solutions to SRP’s largest and most sophisticated business customers. The Sr. Manager provides clear direction, support, and execution of major customer focused initiatives, such as renewable offerings, customer specific generation, price increases/decreases and load reduction. Supports the SBAT through negotiation and execution of long term, complex, multi-million-dollar agreements that affect SRP’s revenue and operations. Develop and initiate executive strategy discussions/meetings between customers and SRP’s executive leadership. Tactfully yet assertively advocate for customer needs while supporting SRP’s mission. Continue to strengthen and oversee the collective skill sets of staff to deliver on the roles and responsibilities of the SBAT, including, but not limited to, hiring, development, training, evaluation, support and efficient management of department employees and resources. 

What You'll Do

•    Lead Senior Strategic Energy Managers (SEM) and Principal SEMs, in cross-functional efforts related to major programs, energy solutions, and sustainability offerings and initiatives. 
•    Lead development, implementation, negotiations, and execution and for major customer initiatives.
•    Lead the SBAT and all associated SEMs on complex, multi-part customer initiatives and negotiations.
•    Provide strategic customer interpretation and guidance to SRP’s executive leadership. Serving as proactive upward guidance to senior leadership to assist them in creating future strategic initiatives for SRP’s critical large business customers.
•    Drive and deliver core energy and sustainability initiatives to SRP’s largest, most strategic customers as well as at national industry forums.
•    Prepare and guide SRP’s executive leadership for negotiating sessions with major customers and stakeholders.
•    Lead content and delivery mechanisms of internal SRP-developed pricing, energy, and sustainability agreements to major customers to achieve SRP core objectives. 
•    Lead SRP and individual SEMs in canvassing the national utility sector landscape advising SRP decision makers on major customer industry direction.
•    Develop SEMs as energy experts to interact with national corporate energy teams and to represent SRP in public forums (conferences, etc.).