Customer Solutions NETWORK

Company Description

MillerⓇ is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.

We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness.  Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Job Description

Networking with YOU!

At our organization, we are on a mission to empower our customers to build a better world. We believe in fostering trusted partnerships and providing innovative solutions that make a lasting impact. The Miller Customer Solutions Team is an important part. As our team continues to advance and support those looking to reach their full potential, we want to NETWORK WITH YOU!   If the below desired impact and successes align with your experiences, we are committed to investing in you and aim to support you in our future opportunities and your long-term career growth. Apply today and join us, become a part of our commitment to simplicity, impact, and memorable customer experiences.

The location for this future position is Appleton, WI.

Qualifications

What You’ll Do and Impact:

• Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to orders, expediting, quotes, returns, price and availability, and product recommendations.
• Manage 80+ in-bound calls per day to help customers and sales teams needing product or account assistance.
• Responsible for data entry, including but not limited to, order entry and account management.
• Review and respond to time sensitive emails.
• Timely backorder review with communication regarding updates to distributors and the sales team
• Work well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers.
• Will be expected to perform additional duties as needed.

Minimum Education and Experience:

• Minimum of two years’ experience in a working in a customer service environment preferred.

Your Success in This Role:

• Possess a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling.
• Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer.
• Data entry system knowledge preferred; with a high level of comfort in learning new software systems.
• Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems.
• Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task.
• Excellent verbal and written communication skills, with the ability to compose professional emails.
• Ability to build and maintain strong relationships with internal and external customers.

Additional Information

As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability Information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disabili