Senior Director Digital Operations (6 month Limited Time Duration)

  

 Purpose & Overall Relevance for the Organization:

The Senior Director Digital Operations will lead the holistic operations function within eCommerce for the market and are responsible for steering, managing and optimizing our Operations eCommerce team. 

This role is the catalyst for Operational Excellence within the eCom function. Operational excellence in this context spans from the technical platforms, direct customer touchpoints, Payment and Risk, Post Order & Partner Program, Omnichannel, and all supporting business processes. This position is expected to both enable and drive top-line sales and bottom-line efficiency through the implementation and management of best-in-class operational practices. 

 

Key Responsibilities:

 

• Lead the business operations team, including platform operations, Payment and risk, Post order operations (eCom & Marketplace Partners), and all ecommerce market operations to achieve the target KPIs for each function, and contribute substantially to the achievement of team objectives. 

• Responsible for the day-to-day business operations of the eCommerce platform and the technical/business operation of our third parties. 

• Define operational strategy in all relevant areas, including but not limited to payment, risk, platform operations, hype moments, campaign, Omnichannel and order management. 

• Serve as the champion for operational excellence in non-operationally focused projects. Ensure projects which are delivered have considered operational best practices and align with our operating model and resource plans. 

• Lead the definition of operational best practices as they relate to platform and platform tools. 

• Ensure the success of the eCommerce platform operations and strategy through definition of and constant monitoring of KPIs. Provide the necessary visibility of KPl's to internal and external stakeholders 

• Lead a high performing team including mentoring, coaching and guiding. 

 

 

 

 

Key Relationships:

 

• Global Digital, IT Tech Service management & Omni services  

• Market eCommerce team (Buying, planning, analytics, Experience, Customer Service, Programs, Product Launch) 

• Market adidas teams (Supply chain, Tech, Finance etc.) 

• Global eCommerce team 

• External agencies, Middleware Integrators and Technology Partners 

 

Knowledge, Skills and Abilities:

• Expert-level proficiency in Branded Commerce with best practices and operations, with a deep understanding of digital commerce ecosystems and performance levers. 

• Exceptional ability to communicate and present complex or sensitive topics to executive leadership and key stakeholders to drive alignment, clarity, and informed decision-making. 

• Strong capability to build and leverage cross-functional relationships, fostering collaboration and influence across diverse teams and functions. 

• Proven experience in leading, motivating, and developing teams, including coaching, guiding, and empowering team members to achieve exceptional results. 

• Demonstrated ability to adapt to change, make sound decisions, and act confidently amid risk and uncertainty. 

• Holistic, strategic thinker with the ability to design and execute end-to-end strategies and initiatives spanning multiple business functions. 

• Advanced proficiency in the Microsoft Office Suite and related digital productivity tools, including experience in AI. 

• Solid knowledge of risk management, payment operations, and fraud prevention/analysis. 

• Highly organized and detail-oriented, with proven experience in settin