Desktop Support Technician - Helpdesk

NTT DATA, Inc. currently seeks a Helpdesk Senior Representative  - Full Time -  to join our team in Guadalajara.

 

Location: Guadalajara, Jalisco. Mexico.

 

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

 

Requirements:

• Availability to work 45 hours per week
• Advanced English
• Liking to work in IT Environment

 

We Offer: 

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

 

Activities

• General L1 support for hardware and MS Office packages 
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups 
• Provide support based on email generated requests or reports 
• Document troubleshooting steps and detailed description of the customer incidents and requests 
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.