Chief of Staff

The Chief of Staff is a highly visible strategic partner that supports the CEO with effective execution of strategic initiatives, administrative support, and provides operational guidance to the Executive Leadership Team. The Chief of Staff will develop and execute plans to support the organization’s goals and objectives and requires a strong understanding of business dynamics, as well as a forward-thinking approach. A successful candidate will have exceptional communication, organizational, and interpersonal skills.

What you’ll be doing:

• Build, lead, and execute on the daily operations of the CEO’s office including calendar management, budgeting, reporting, planning, and travel arrangements.
• Lead strategic initiatives and projects in alignment with organizational goals.
• Develop and manage processes to ensure smooth operations for the leadership team.
• Act as the point of contact for the CEO’s direct reports. Triage all incoming requests for the executive’s time to ensure the calendar is aligned with the priorities of the organization.
• Proactively follow up with the Executive Leadership team on strategic priorities and deadlines. Manage key relationships and communication between senior leadership and other departments.
• Prepare briefings for important meetings and events.
• Manage special projects as needed.

• Serve as a thought partner and strategic advisor to CEO, standing in on meetings and following up on action items with the team accordingly.

We’re looking for:

• Experience with MS Office products: Outlook, Word, Excel, PowerPoint, Teams, and Adobe.
• Strong time management skills and ability to prioritize.
• Strong oral and written communication skills.
• Ability to handle high-level confidential information.
• Ability to interface with all levels of executive leadership and manage schedules, commitments, and other administrative duties.
• Experience with managing projects and leading strategic initiatives.
• Ability to work outside of typical business hours.
• Ability to remain flexible with changing business demands

Requirements

• Five or more years of experience in a business management role.
• Bachelor’s Degree (or equivalent experience) in business administration or a similar field.
• Experience in the technology industry is a plus.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent 

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades: 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.  

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual ori