Staff Scientific Project Manager

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

The Staff Scientific Project Manager will provide best-in-class program and project management and execution of associated tasks of Illumina’s portfolio of products; engage with key personnel to streamline customer onboarding and maximize their success. Their work will span the customer life cycle with responsibilities during pre-sales, install, onboarding and post implementation phases to ensure that a complete solution is provided to customers.  They will be expected to closely collaborate with Sales, Field Service and Support, ACE, and Product development to develop new innovative strategies to implement customer solutions at an expedited rate. The Staff SPM functions as a laboratory project and account manager to facilitate implementations for high value sales growth opportunities.

The successful applicant will be part of an award-winning customer support team that leads the industry in customer and employee satisfaction.

This role requires excellent communication, time management, situational awareness, poise under pressure, project management, and collaboration skills.

Primary Responsibilities:

• Serve as lead workflow enablement resource providing effective and efficient program management of product installation and integration utilizing implementation Best Practices.

• Manage projects spanning all products in Illumina’s portfolio, with a focus on oncology, to drive overall business goals.

• Coordinate involvement of customer, local field teams, Sales specialists, and other resources for executing successful adoption, utilization, and scaling of Illumina products at an accelerated rate.

• Partner with third party vendors, including clinical consulting, automation, and analysis, to provide a smooth workflow implementation for customers.

• Understand customer goals, create project plans, establish milestone targets, and set appropriate product and performance expectations, while utilizing competitive intel to remove barriers and identify new sales opportunities.

• Maintain knowledge of competitor activities and innovations within the marketplace and ability to incorporate market trends in business decisions.

• Cultivate growth opportunities in project accounts.

• Improve efficiencies resulting in shortened implementation timelines of large volume, high priority, and/or highly complex engagements.

• Drive program initiatives in alignment to and support of Illumina’s strategic goals.

• Lead and/or participate on cross-functional teams. Ensure project goals are aligned with business/departmental objectives and work collaboratively to drive successful execution of project plans and track, manage, and communicate progress to team and stakeholders.

• Represent the company professionally, ethically, and morally always.  Adhere to and promote Illumina’s Code of Business Conduct.

Additional Position Responsibilities:

• Develop strategies and direct necessary resources to deliver superior front-line customer support.

• Understand key customer needs and articulate current gaps to internal stakeholders with action plans to address issues.

• Track and monitor customer and project issues and pursue their resolution in a timely manner. Report issues internally to drive product and program improvement.

• Assess project risks, anticipate challenges, and provide escalation management when necessary.

• Maintain consistent momentum with multiple products and across multiple projects and sales cycles.

• Communicate effectively to all stakeholders including executive leadership.

• Creative thinking to propose solutions and mitigations to roadblocks and challenges impeding KPI’s and milestones.

• Mentor/train new staff; serve as lead implementation personnel and peer leader within the commercial organization.

• Willing and able to travel by all means of transportation, including overnight travel, up to 50% of the time to support business goals.