Senior Staff, Technical Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

About the Role:

As a Technical Product Owner for ServiceNow Foundations, you'll play a key role in shaping the future of our core platform offerings. You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for ServiceNow Platform, Data Foundation, CMDB, CSDM and APM.

This collaborative role requires you to partner closely with engineering, design, and product BU. You'll be a champion for our ServiceNow foundation products, driving adoption and maximizing their value for our customers.

Responsibilities:

· Translate business requirements into clear, actionable technical specifications for development.

· Partner with product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow foundations.

· Craft compelling user stories that maximize value and address user needs.

· Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.

· Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.

· Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.

· Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.

· Maintain the conceptual, design, and technical integrity of product features and components.

· Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.

Qualifications

Qualifications:

· 10+ years of experience in product management or a related field, with a focus on enterprise software.

· 5+ years of experience working with ServiceNow platform.

· Proven track record of successfully launching and managing IT infrastructure management products.

· Deep expertise in S