Senior Director, Commercial Operations

<h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br/><br/>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p><p><strong>Your Impact</strong></p> <p>Axon is seeking a Senior Director of Commercial Operations who will lead and optimize global Quote-to-Cash processes to ensure an exceptional customer contract, quoting, and billing experience while driving timely cash collection and scalable business growth. This leader will oversee the Quote-to-Cash cycle, in support of one of our Sales end markets, and includes our Deal Enablement, Quoting, Billing, Cash Collection and Customer Case management functions. This team ensures commercial excellence through process simplification, operational rigor, and strategic leadership. You’ll serve as a critical partner to Sales, Finance, Legal, IT, and Customer Success — shaping deal governance, pricing execution, and customer experience standards across the contract lifecycle. A customer-centric mindset and ability to act as a trusted, value-driven partner to cross-functional teams will be critical to success. You will help drive policy development, process design, operational excellence, and change management as Axon enhances its systems and technology from quote creation through billing and collection.</p> <p><strong>Strategic Objectives</strong></p> <ul> <li>Enhanced Sales Experience: Simplify and streamline touchpoints for Sales by creating clear engagement channels and defined ownership across quoting, deal structuring, and billing, and helping cross functional partners engage in the deal cycle effectively.</li> <li>Dedicated Commercial Operations Partner: Serve as the leader and Commercial Operations partner to Sales leadership, responsible for driving accountability, responsiveness, and deal facilitation. You and your team coordinates with subject matter experts to accelerate deal closure and enhance customer outcomes.</li> <li>Improved Communication and Visibility: Implement integrated deal review processes and leadership to surface early signals to Sales and Finance, improving forecasting accuracy, planning, and visibility across the entire deal cycle.</li> <li>Increased Quote to Cash Accountability: Providing Sales with end-to-end ownership of customer transactions, ensuring streamlined accountability and faster issue resolution.</li> <li>Improved Deal Accuracy and Execution: By focusing on specific end market requirements, you will help increase the accuracy and speed of contracts while reducing friction between functions.</li> </ul> <p><strong>What You’ll Do</strong></p> <ul> <li>Lead the Deal Enablement and Quoting Functions aligned to a specific Sales end market: Oversee quoting operations, ensuring quotes are accurate per Sales and Customer requirements and compliant / aligned with Axon’s pricing and revenue recognition standards. Define and monitor quoting SLAs to improve turnaround times and deal velocity. Drive improvements to quote accuracy and approval workflows to ensure seamless customer experiences and timely deal execution.</li> <li>Drive the End-to-End Quote to Cash Lifecycle: Lead teams responsible for quoting, contract management, billing, collections, and case resolution, ensuring accuracy, efficiency, and transparency throughout the process. Maintain ownership of core operational metrics, including quoting SLA adherence, billing accuracy rate, Cash collection targets, DSO and customer case SLA compliance.</li> <li>Enhance Deal Quality and Negotiation Outcomes: Provide strategic oversight of deal negotiation and structuring to ensure commercial terms align with Axon’s financial goals and risk policies. Partner with Sales, Legal, Finance, and Revenue Recognition leadership to align on optimal deal structures and improve negotiation efficiency.</li> <li>Optimize Systems and Processes: Collaborate with Global Process teams and IT to deliver process and system enhancements that improve accuracy, scalability, and visibility across the quote-to-cash workflow. Champion automation and standardization initiatives using AI, RPA and other enabling technologies.</li> <li>Lead and Develop High-Performing Teams: Manage and mentor a global team of approximately [30] professionals across quoting, deal enablement, billing, credit, collections, and contract management. Foster a culture of accountability, collaboration, and continuous improvement that aligns with Axon’s mission and values.</li> <li>Deliver Reporting and Insights: Establish performance dashboards and reporting for