Senior Solutions Engineer (Central US)

About Unravel Data
MAKING DATA LIVE UP TO ITS PROMISEApplications power your business. And data powers your applications. But making that data work consistently and reliably is a unique challenge requiring a unique solution. At Unravel, we think big data can do better, and we’re here to help it along. By radically simplifying the way you do data operations, we’re ensuring big data lives up to your expectations – both today and tomorrow.
WORKING AT UNRAVELWe challenge ourselves to rethink what’s possible. We value great minds and have a passion for excellence. We’re focused and driven to deliver beyond expectations. We strive for greatness but stay humble. We love what we’re doing and have fun doing it.
Become a part of the future of data: Work with a talented team on a revolutionary product – and enjoy every minute of it.
If you are a technologist who enjoys working with customers and are driven by high-pace, high-growth environments where you can learn new skills, hone existing ones, accelerate your career to the level (and beyond) and make a tremendous impact in a space that continues to grow, then Unravel Data has a perfect role for you. Unravel Data is helping customers achieve the full value of their Big Data platforms with an intelligent DataOps solution and is looking to further grow its technical team in the field. As a Senior Solutions Engineer, you work in the crucial intersection of potential and existing customers and the rest of the company, driving customer success that leads ultimately to revenue and hence overall company success. Come join the team, make a tremendous impact, and have an exceedingly good time while doing so!

ABOUT THE ROLE

• Assist pre sales team (SDR/Account Executives) with technical demonstrations throughout discovery as well as assist in qualifying opportunities in / out
• Lead technical demonstrations selling through value and not leading with features / capabilities
• Identify success criteria with customers that best align to our products capabilities
• Be the “technical quarterback“ leading engagements and pulling in internal support members only when necessary
• Consistently strategize with account rep throughout engagements in how best to navigate opportunity challenges
• Be responsible in creating a "value deck" mapping success criteria to business outcomes / value & ROI justifications
• Flawlessly execute technical engagements end to end ultimate achieving the “technical win“
• Identify new teams / use cases with current customers for upsell opportunities
• Share best practices / lessons learned / postmortems with organization
• Work with marketing in creating win wires for internal / external usage
• Host presentations as an experienced technical leader in the DataOps space via in-person conferences / webinars
• Be the “voice of the customer“ in sharing customer feedback (i.e. feature requests) to ensure our product team builds the best platform

ABOUT YOU

• Exceedingly strong presentation/soft skills and comfortable interacting with all levels of customers (developers, architects, first/second line managers, VP and above, C-level)
• Is a task maker not a task taker
• Demonstrable willingness to quickly learn technical skills / sales processes in a high growth industry
• Focused on new customer acquisition w/ direct ownership for growth+renewal on select strategic accounts
• Possesses "driver" not "passenger" characteristics in driving team / organization to success
• Experience working in entrepreneurial/startup environments
• General understanding of customer lifecycle, specifically as applied to responsibilities of the role
• 5+ years of hands on experience with UNIX/Linux/Cloud systems experience in installation and troubleshooting
• 5+ years experience working in big data environments (AWS EMR, Azure HDInsight / Synapse, Google DataProc / BigQuery, Databricks, Snowflake, Cloudera, Hortonworks)
• Ability to travel (heavy in-region travel, some out of region travel) primarily in-person customer facing (post COVID)

EMPLOYEE PERKS

• Competitive Pay: Attractive compensation that is aligned with the market
• Flexible Hours: The freedom to work when you work best
• Unlimited PTO
• Valuable stock options of a high-growth startup
• Platinum healthcare plan (Medical, dental, vision) with FSA option 
• Life & Disability Insurance 
• 401K plan 

We have a passion for excellence. We’re driven, and we love what we’re doing and have fun doing it. We value great minds but we’re also humble enough to rally around the best solution, regardless of whose idea it was. We value talent and we are always on the lookout for the right people to join us.