Patient Access Associate - Emergency Department

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns. 

POSITION SUMMARY:

The Patient Access Associate for the Emergency Department is responsible for entering the patient into the system and determining the urgency for medical triage as well as validating and verifying the accuracy of medical record selection, working closely with clinical staff to ensure quality patient care and patient safety.  This position requires the ability to complete emergency room, outpatient and inpatient registrations obtaining accurate demographic and financial data in order to ensure proper reimbursement, as well as the appropriate compliant signatures for documentation.  Decision making requirements are needed for correct account management.  The position supports policies and procedures pertaining to financial assistance for the uninsured, completing Attestations with the patients.  Identifies and collects time of service dollars. 

EDUCATION/CERTIFICATION:

• A High School degree or GED equivalent is required. 
  
  EXPERIENCE:
• Should have a basic familiarity with the use of personal computers and keyboards, some basic skill in Microsoft Word and Outlook is desirable but not required.
• Knowledge of medical insurance is helpful.
• Registration experience preferred.
  
  COMPETENCIES:
• Exemplary Customer Service and English communication skills are