Part Time Associate Patient Care Coordinator

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location: 195 Discovery Drive, Brookfield, WI 53045

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED 

• 1+ years of previous customer service experience in an office setting or professional work environment

• Beginner level of proficiency with Microsoft Office Products

• Ability to work on the following schedule:

  • Week 1- Sunday 7:45am-4:00pm

    • Tuesday 3:00pm-8:00pm

       

      Thursday 3:00pm-8:00pm

       

  • Week 2 Tuesday 3:00pm-8:00pm

    • Thurs 3:00pm-8:00pm

    • Friday 3:00pm-8:00pm

• Must be 18 years of age OR older

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology

Soft Skills:

• Excellent customer service skills
• Excellent customer service skills
• Demonstrated ability to work in fast paced environments     

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, in