Customer Services Administrator

Position: Customer Service Executive 

Reporting to: Customer Services Manager 

Location: Kilcoole, Co Wicklow 

Main duties and responsibilities:
As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times. 

Liaising with customers, you will handle all product enquiries in a timely and effective manner, as well as generating, updating and administering orders. You will communicate with the warehouse to ensure a seamless flow of vital order information and ensure that customers are kept updated of any delays or issues. 

Engaging with all departments, you will ensure trends and customer feedback are communicated accurately throughout the business. Additionally, you will identify any customer issues and resolve them promptly to ensure maximum customer satisfaction. 

Qualifications & experience:

To be considered for this role, you must have: 

• At least 5 years previous customer care administration experience
• A good level of computer literacy, especially using MS Office applications
• Excellent communication and interpersonal skills, coupled with a customer-focused and positive nature.
• Self-motivated and driven, you must have superb problem-solving abilities, a team player mentality and a polite and professional telephone manner.
• Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector. 

 

 

DCC VITAL IS AN EQUAL OPPORTUNITY EMPLOYER