Market Operations Director

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

Title: Market Operations Director

Reports to: Chief Operating Officer

Department/Location: Colorado Market

FLSA Status: Exempt

Summary:

As the Market Operations Director (MOD), you will serve as the senior operational leader responsible for the performance, growth, and clinical integrity of Guidelight Health's clinics across Colorado. Reporting directly to the Chief Operating Officer, you will partner with site-level Executive Directors and clinical leadership to drive a unified vision, one where exceptional patient outcomes and sustainable business performance go hand in hand. 

This is a high-impact, highly visible role for a leader who thrives at the intersection of clinical excellence, operational strategy, and team development. You will be accountable for market-level KPIs spanning access, clinical outcomes, financial performance, and team engagement, and you will lead with both the analytical rigor to drive results and the human-centered approach to build a culture people are proud to be part of. If you are energized by building things, developing people, and driving growth in a fast-paced, high-growth environment, this role is for you. 

Responsibilities:

• Team Leadership & Development 
  • Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market. 
  • Build leadership bench strength through intentional talent development, succession planning, and performance management. 
  • Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed. 
  • Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement. 
  • Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market. 
• Market Culture & Engagement 
  • Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset. 
  • Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community. 
  • Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market. 
  • Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care. 
• Operational Excellence in a Multi-Site Environment 
  • Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery. 
  • Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality. 
  • Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges. 
  • Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans. 
  • Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility. 
• Growth & Market Expansion 
  • Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance. 
  • Partner with clinical outreach teams and site leaders t