VP of Operations

Description

Who We Are 

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members.  Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect.  Project Harmony is one of the largest Child Advocacy Centers in the nation.

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community.  Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

Our Values

Project Harmony and all employees are committed to creating a culture that is focused on:

Diversity and Inclusion:  Respect and embrace diversity and inclusion of all

Strategic Innovation:  Lead the field in response to the evolving needs of children and families

Quality Service:  Ensure consistent, high quality service with impactful results, to our families, our partner agencies, the community, and each other 

Collaborative Relationships:  Build trusted relationships by leading with honesty, integrity, vulnerability, and humility
 

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you.  We are seeking an experienced and committed VP of Operations to join our dynamic and innovative organization.  Reporting to the Chief Operating Officer, the VP of Operations will serve as a key executive leadership team member and an active participant in making strategic decisions for the organization. The VP of Operations is responsible for developing and leading technological advancements and implement systems that allow the agency to fully utilize technology in ways that complement and maximize its organizational goals. This position is responsible for overseeing and optimizing daily operations to ensure quality, efficiency, and compliance. Responsible for identifying and mitigating operational risks, ensuring business continuity and compliance with applicable laws and standards across the organization. This position works closely with leaders and departments across the organization to understand both data and technology needs and prioritize projects to meet organization’s strategic initiatives.

Essential Duties and Responsibilities

Leadership and Management:

• Responsible for developing and implementing operational strategies aligned with overall business objectives
• Identifying, recommending, and implementing new processes, technologies, and systems to enhance efficiency and productivity for overall organizational effectiveness
• Leads, manages and provides a centralized coordination of contracts and legal agreements to ensure consistency and integration across the organization
• Overseeing the budgeting process, monitoring costs, and ensuring cost-effectiveness for the department 
• Tracking key performance indicators (KPIs), identifying areas for improvement, and implementing corrective actions
• Ensuring adherence to relevant operational regulations, policies and procedures 
• Develop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems)
• Stay current on HIPAA and other data protection laws to properly safeguard Project Harmony’s data collection process and data storage
• Monitor and stay current in developments and emerging technologies
• Create processes and standards for selections, implementation, and support of systems
• Oversee the accuracy, quality and consistency of data reporting and analysis agency wide
• Create, revise and maintain operations policies to minimize agency risk and ensure consistency of technology use across teams and programs
• Devising and establishing operations policies and systems to support the implementation of strategies set by the executive leadership team

Collaborative Relations:

• Prioritize and manage organizational projects related to the operations department
• Building and maintaining relationships with key internal and external stakeholders 
• Establish and maintain good relationships with contractors, vendors and equipment suppliers
• Ability to lead and motivate teams, delegate tasks, and provide guidance. 
• Serve as a backup/escalation point for the operations team when necessary